Branch Banking Advisor — In-Branch & Phone Support

Description This; Cranbrook; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Private medical insurance

Annual bonus

Pension

Life assurance

Salary sacrifice benefits

Volunteering days

Training and development

Descripción de la vacante

Nationwide in Cranbrook, Kent is hiring a Customer Representative to deliver great service across branch, phone and online channels. You’ll welcome customers, handle everyday transactions and help people choose banking products and digital tools.

The role is full time, 35 hours per week, Monday to Saturday, with Wednesday closure for in-branch support via the savings line when needed. You’ll need a 45-minute commute and a three-week training period with no holidays during that time.

Formación

• Experience or a passion to work in a customer service environment will help you thrive.

Responsabilidades

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Descripción del empleo

Nationwide in Cranbrook, Kent is hiring a Customer Representative to deliver great service across branch, phone and online channels. You’ll welcome customers, handle everyday transactions and help people choose banking products and digital tools.

The role is full time, 35 hours per week, Monday to Saturday, with Wednesday closure for in-branch support via the savings line when needed. You’ll need a 45-minute commute and a three-week training period with no holidays during that time.