Branch Assistant: Trade Counter & Customer Experience

Rexel Group; Greater London; Remote; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Gainshare bonus

33 days leave (incl. holidays)

Learning opportunities

Virtual GP/health support

Staff discounts

Job summary

Rexel UK is seeking a Branch Assistant for the Bermondsey branch, working Monday to Friday, 8am to 5pm. You will be the face of the branch, delivering outstanding customer service and supporting shop displays and promotions.

Key duties include handling stock, serving on the Trade Counter, making sales calls, raising quotations, and assisting with warehouse tasks. A customer-first mindset and strong communication are essential.

Qualifications

• Strong communication skills, with the confidence to interact effectively with customers and colleagues.
• Motivation to take on new challenges and learn.
• Good organisational skills, with the ability to work to deadlines and manage your workload.
• A customer-first mindset, understanding that the customer is the most important element of branch operations.

Responsibilities

• Provide excellent service to customers over the phone and face-to-face.
• Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
• Serve customers efficiently and professionally at the Trade Counter.
• Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
• Raise quotations, follow up on quotations, and process customer orders.
• Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders.
• Continuously enhance your knowledge by learning about new products entering the market.

Skills

Customer service

Communication

Organisational skills

Customer-first mindset

Job description

Rexel UK is seeking a Branch Assistant for the Bermondsey branch, working Monday to Friday, 8am to 5pm. You will be the face of the branch, delivering outstanding customer service and supporting shop displays and promotions.

Key duties include handling stock, serving on the Trade Counter, making sales calls, raising quotations, and assisting with warehouse tasks. A customer-first mindset and strong communication are essential.