Branch Assistant: Customer Service & Stock Specialist

Rexel UK Ltd; Rosyth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Bonuses

Annual leave 33 days

Learning opportunities

Virtual GP

Staff discounts

Holiday offers

Financial support

Job summary

Rexel UK Ltd is seeking a Branch Assistant for the Dunfermline branch. You will be the face of the wholesale branch, delivering outstanding customer service at the Trade Counter to trade professionals and the public.

You will manage stock displays, promotions, and store offers, supporting the external sales team. The role emphasizes customer-focused service, stock control, and proactive engagement with customers.

Qualifications

• No formal qualifications required; behaviours and potential matter.
• Strong communication and customer service mindset.
• Good organisational skills and ability to manage workload.
• Customer-first mindset for branch operations.

Responsibilities

• Customer Service: Provide excellent service to customers over the phone and face-to-face.
• Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
• Trade Counter: Serve customers efficiently and professionally.
• Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
• Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
• Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
• Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.

Skills

Customer service

Communication skills

Organisational skills

Teamwork

Job description

Rexel UK Ltd is seeking a Branch Assistant for the Dunfermline branch. You will be the face of the wholesale branch, delivering outstanding customer service at the Trade Counter to trade professionals and the public.

You will manage stock displays, promotions, and store offers, supporting the external sales team. The role emphasizes customer-focused service, stock control, and proactive engagement with customers.