Branch Assistant

Total Plumbing; Pontyclun; On-site; GBP 17,000 - 21,000; Full time

Job summary

Total Plumbing in Pontyclun, Rhondda Cynon Taf, United Kingdom, is hiring a Branch Assistant. This hands-on role focuses on delivering friendly, reliable service to customers in person and over the phone while keeping the branch running smoothly.

You will pick and prepare orders, load vehicles, maintain stock, support with sales, handle deliveries, and operate forklifts with training provided. A positive, team-focused attitude and flexibility are essential for success in our busy branch.

Qualifications

• Great communication and strong customer service skills.
• Positive, can-do attitude with attention to detail.
• Reliability and flexibility to support across tasks.
• Team player thriving in a fast-paced environment.
• Previous experience in retail, trade, or warehouse roles is a plus but not essential.

Responsibilities

• Provide first-class service to every customer, in person and over the phone.
• Accurately pick and prepare orders for deliveries, collections, and stock transfers.
• Loading vehicles on the yard and ensure goods are stored safely.
• Maintain stock levels, replenish shelves, and keep displays well-presented.
• Support with sales by processing transactions, raising paperwork, and forwarding leads.
• Handle supplier deliveries, checking quality and quantity of goods.
• Keep the branch, yard, and warehouse safe, clean, and well-organised.
• Operate forklifts safely (training provided if required).

Skills

Great communication

Customer service

Attention to detail

Team player

Reliability

Fast-paced environment

Retail/Warehouse experience

Job description

Location: Total Plumbing Llantrisant

Are you friendly, hardworking, and customer-focused? We’re looking for a Branch Assistant to join our busy team. This is a hands‑on role where you’ll play a key part in delivering excellent service to our customers while keeping the branch running smoothly.

What You’ll Do

• Provide first-class service to every customer, in person and over the phone.


• Accurately pick and prepare orders for deliveries, collections, and stock transfers.


• Loading vehicles on the yard and ensure goods are stored safely.


• Maintain stock levels, replenish shelves, and keep displays well-presented.


• Support with sales by processing transactions, raising paperwork, and forwarding leads.


• Handle supplier deliveries, checking quality and quantity of goods.


• Keep the branch, yard, and warehouse safe, clean, and well‑organised.


• Operate forklifts safely (training provided if required).

What We’re Looking For

• Great communication and customer service skills.


• A positive, can‑do attitude with attention to detail.


• Reliability and flexibility to support across different tasks.


• Team player who thrives in a fast‑paced environment.


• Previous experience in retail, trade, or warehouse roles is a plus (but not essential).


• Forklift licence desirable — training is available.

What We Offer

Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.

Hours of work: An average of 43.25 hours per week, Monday to Friday 7.30am – 4.30pm, plus every other Saturday morning from 8.00am until 12.00pm.

Salary: NMW

Branch Assistant

Pontyclun, Rhondda Cynon Taf, United Kingdom

CF72 9ZP

NMW

Permanent - Full-time