Branch Assistant

Stevenswood Ltd; Liverpool City Region; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

5 weeks holiday

Health Cash Plan

Retail Discount Scheme

Life Assurance

Friends and Family Cashback

Volunteer time

Company Sick Pay

Job summary

Stevenswood Trade Counters Ltd is seeking a Branch Assistant at the Bootle branch to deliver exceptional customer service and support a fast-paced trade counter. You will maintain customer accounts, assist with banking, handle promotions, and help keep the branch tidy and well-presented.

With a focus on accuracy and proactivity, you will drive sales, manage quotes, and support the manager with information flow and KPI achievement. A strong team ethic is essential.

Qualifications

• Excellent customer service abilities with strong numeracy and literacy skills.

Responsibilities

• Maintain the customer database and keep information up to date.
• Assist with end of day banking and reporting.
• Maintain branch standards of organisation, efficiency and cleanliness.
• Keep customers updated about orders, quotes and promotions.
• Assist the manager with information collation and delivery.
• Assist customers with all aspects of their account.
• Accept cash payments in line with company standards.
• Help achieve branch KPI targets.
• Know products and promotions and drive sales.
• Contact existing or lapsed customers to generate opportunities.
• Own customer experience from enquiry to installation.
• Use software to generate customer quotes.
• Stock management and loading for dispatch.
• Deliver excellent customer service in line with the company vision.
• Be an ambassador of the Company and mentor new colleagues.
• Perform any other reasonable instruction.

Skills

Customer service

Numeracy

Literacy

Cash handling

Stock control

Tools

Quotes software

Stock management software

Job description

Stevenswood Trade Counters Ltd is a dedicated supplier of PVCu and aluminium windows, doors, glass, conservatories and accessories, catering to both trade professionals and homeowners. With trade counters throughout the UK, we offer a wide range of trusted products to retail, trade and distribution clients, whilst providing exceptional service, and competitive pricing to help you win more business, streamline installations, and maximise your profits.

We are now looking for a Branch Assistant at our Bootle Branch to contribute to the overall success of the branch. Working Monday to Thursday 7:30 am-4:30 pm and Fri 7:30 am-3:30 pm

The successful candidate will place a strong emphasis on providing outstanding customer service. They will work collaboratively with colleagues to uphold consistently high service standards. With pride in their branch, they will contribute to its upkeep and presentation, supporting team members as needed. Customer-focused and professional, they will recognise the importance of representing the Company positively at all times.

We are seeking an individual who can demonstrate exceptional customer service abilities, along with strong numeracy and literacy skills.

Key Responsibilities

• To maintain the customer database and ensure that information is kept up-to-date and accurate
• To assist with end of day banking and reporting
• To maintain branch standards in terms of organisation, efficiency and cleanliness
• To ensure that customers are kept updated about all relevant information including orders, quotes and promotions
• To assist the manager in the collation and delivery of information when requested
• To assist customers with all aspects of their account
• To accept cash payment from customers in line with Company standard, as and when required.
• To ensure the understanding and achievement of branch KPI targets as determined by the branch manager
• To ensure sufficient knowledge of products on offer as well as any Company or branch promotions
• To proactively drive sales and opportunities in branch through prospecting and touching base with existing or lapsed customers
• To be an ambassador of the Company and act accordingly
• To act as buddies and mentors to new colleagues, not just in branch but across the Company
• To own customer experience from initial enquiry through to installation
• To use industry specific software to generate customer quotes
• To ensure efficient stock management and avoid any unnecessary storage of goods
• To deliver excellent customer service in line with the Company’s vision – we want our customers to be “sorted”
• To pick stock and organise loads for dispatch
• To ensure compliance with Company procedures and processes
• To work in a safe and responsible manner
• To perform any other reasonable instruction

The Rewards

• 5 weeks paid holiday a year plus bank holidays, plus the flexibility to buy 2 days
• 39 hour contract Monday to Thursday 7:30 am-4:30 pm and Fri 7:30 am-3:30 pm (Early Finish Friday with no Saturday working, enjoy your weekends!)
• Health Cash Plan
• Retail Discount Scheme
• Life Assurance Cover
• Friends and Family Cashback on the products we manufacture
• Paid Volunteering time
• Company Sick Pay