Branch Assistant

Ad Talent; Sefton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health Cash Plan

Company Sick Pay

Retail Discount Scheme

Life Assurance Cover

Friends and Family Cashback on company

Paid volunteering time

Job summary

Stevenswood, based in Bootle, is seeking a friendly and proactive Branch Assistant to join its Perth team. The role combines customer service, sales support, administration and warehouse duties, with a 39-hour week and a 3.30pm Friday finish.

You will handle inquiries, prepare quotations, manage orders and assist with banking and reporting, contributing to smooth branch operations and customer satisfaction.

Qualifications

• Experience in customer service or sales environment.
• Able to use basic computer systems.
• Strong communication and organisational skills.
• Willingness to learn about products and processes.

Responsibilities

• Looking after customers: responding to enquiries, assisting with customer accounts and keeping customers updated about orders, quotations and promotions.
• Supporting sales: preparing quotations using industry-specific software, explaining products and proactively contacting existing or lapsed customers.
• Managing orders and stock: picking stock, organising loads for dispatch and helping ensure goods are stored efficiently.
• Keeping information accurate: maintaining the customer database, accepting payments and supporting end-of-day banking and reporting.
• Maintaining branch standards: helping keep the branch organised, efficient, clean and safe.
• Working towards targets: supporting the achievement of branch KPIs and identifying opportunities to generate additional business.

Skills

Customer service

Communication

Organisation

Numeracy

Computer skills

Learner mindset

Job description

Branch Assistant

Bootle, L20 6PF

£26,485.68 per annum

Full time, permanent | 39 hours per week

No weekends | 3.30pm Friday finish | Five weeks' holiday plus bank holidays

Stevenswood is looking for a friendly and proactive Branch Assistant to join its Perth team.

This is a varied, hands-on position combining customer service, sales support, administration and warehouse duties. You could be preparing a customer quotation one moment and picking an order for dispatch the next-all while helping ensure every customer leaves feeling “sorted”.

What's in it for you?

• Your weekends are your own, with Monday-to-Friday working and a 3.30pm finish every Friday.
• Five weeks' paid holiday plus bank holidays, with the flexibility to buy two additional days.
• Health Cash Plan and Company Sick Pay.
• Retail Discount Scheme.
• Life Assurance Cover.
• Friends and Family Cashback on products manufactured by the company.
• Paid volunteering time.

Your day to day

As a Branch Assistant, you'll help keep the branch running smoothly and provide customers with excellent service from their first enquiry through to installation.

Your responsibilities will include:

• Looking after customers: responding to enquiries, assisting with customer accounts and keeping customers updated about orders, quotations and promotions.
• Supporting sales: preparing quotations using industry-specific software, explaining products and proactively contacting existing or lapsed customers.
• Managing orders and stock: picking stock, organising loads for dispatch and helping ensure goods are stored efficiently.
• Keeping information accurate: maintaining the customer database, accepting payments and supporting end-of-day banking and reporting.
• Maintaining branch standards: helping keep the branch organised, efficient, clean and safe.
• Working towards targets: supporting the achievement of branch KPIs and identifying opportunities to generate additional business.
• Supporting the team: helping new colleagues settle in and assisting the Branch Manager whenever required.

What we're looking for

You’ll be approachable, dependable and committed to providing an excellent customer experience. You’ll enjoy working as part of a team and be equally comfortable dealing with customers and completing practical branch duties.

You’ll also bring:

• Strong customer service and communication skills.
• Good organisation and attention to detail.
• Confidence discussing products and following up sales opportunities.
• Basic numeracy and computer skills.
• A willingness to learn about the company's products, systems and processes.
• A safe, responsible and flexible approach to work.

Experience in customer service, retail, trade counter sales, sales support, warehousing or another busy branch environment would be helpful.

Pay and hours

The salary is £26,485.68 per annum for a 39-hour working week.

• Monday to Thursday: 7.30am to 4.30pm
• Friday: 7.30am to 3.30pm
• No Saturday or Sunday working

Important Information: Applicants must have the right to work in the UK without employe