Branch Assistant

JDP; Fareham; On-site; GBP 21,000 - 24,000; Full time

Job summary

JDP’s Fareham branch seeks a Branch Assistant to support daily operations, assist trade customers, handle orders and quotations, and aid stock control. You will help with loading/unloading, deliveries, and maintain accurate records, working with sales, warehouse and operations teams.

The role is on-site at Fareham, with responsibilities that include customer service, product knowledge, and occasional deliveries.

Qualifications

• Customer service and communication with trade/commercial customers in a professional and helpful manner.
• Basic IT and administrative skills, such as using order processing systems, email, and Microsoft Office.
• Organisational and time-management skills to prioritise tasks and maintain accurate records in a fast-paced branch.
• Teamwork and collaboration to support colleagues across sales, warehouse, and operations.
• Numeracy and attention to detail for quotations, pricing, stock counts, and delivery documents.
• Ability to perform manual handling tasks safely per health and safety guidelines.
• Experience in merchant/trade counter/warehouse/construction civils is beneficial but not essential.
• Willingness to learn about drainage and civils product ranges and develop technical knowledge.

Responsibilities

• Assist customers at the trade counter and answer enquiries.
• Process orders and prepare quotations, manage stock levels.
• Support goods-in/goods-out activities including loading and unloading deliveries.
• Maintain a clean, safe branch environment and accurate documentation.
• Collaborate with colleagues across sales, warehouse and operations.
• Occasional local deliveries, inventory counts, and promotional activities.

Skills

Customer service

Communication skills

IT literacy

Organisation

Time management

Teamwork

Numeracy

Health & safety

Tools

Order processing systems

Microsoft Office

Email tools

Job description

Company Description

JDP is Britain’s leading merchant-manufacturer serving the UK civils and drainage industry with best-in-class products and expert technical advice. The company supports customers across agriculture, civil engineering, and housebuilding by providing cost-effective solutions that help keep projects on time and on budget. As both merchant and manufacturer, JDP offers a wide range of nationally adoptable drainage, stormwater attenuation, and land drainage products, backed by specialist design assistance and value-engineering support. Since 1972, JDP has built a strong reputation for innovation, including market-leading systems such as ULTRA3 and AXEDO, and continues to evolve its product range in partnership with customers. JDP is part of the global Tessenderlo group, contributing to “nature’s network” by managing environmental impact across urban and rural projects.

Role Description

The Branch Assistant is a full-time, on-site role based at JDP’s branch in Fareham. This position supports day-to-day branch operations, including assisting customers at the trade counter, processing orders, and providing product information and advice. Responsibilities include handling incoming calls and enquiries, preparing quotations, managing stock levels, and helping with goods-in and goods-out activities such as loading, unloading, and checking deliveries. The Branch Assistant will maintain a clean, safe branch environment, support accurate documentation and system entry, and collaborate with colleagues to ensure excellent customer service. The role may also involve occasional support for local deliveries, inventory counts, and promotional activities to help grow branch sales.

Qualifications

• Customer service and communication skills, including the ability to engage with trade and commercial customers in a professional and helpful manner.
• Basic IT and administrative skills, such as using order processing systems, email, and Microsoft Office or similar tools.
• Organizational and time-management skills, with the ability to prioritize tasks and maintain accurate records in a fast-paced branch environment.
• Teamwork and collaboration skills, with a positive, flexible approach to supporting colleagues across sales, warehouse, and operations.
• Numeracy and attention to detail for handling quotations, pricing, stock counts, and delivery documentation.
• Ability to perform manual handling tasks safely, including moving and lifting products in line with health and safety guidelines.
• Previous experience in merchant, trade counter, warehouse, or construction/civils environment is beneficial but not essential.
• Willingness to learn about drainage, civils, and related product ranges, with an interest in developing technical product knowledge over time.