Branch Administrator - MGM Timber Dundee

Donaldson Group; Dundee; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Flexible working patterns

Career development opportunities

Benefits package (e.g., critical Illn/

Job summary

MGM Timber, part of the Donaldson Group, is recruiting a Branch Administrator to join our Dundee team. This role focuses on smooth day-to-day branch operations, including records, administrative support for staff and customers, and ensuring policy compliance.

You will be responsible for processing deliveries, handling calls, banking duties and supporting the team with data entry and reporting. A flexible, proactive mindset is valued.

Qualifications

• Excellent accuracy and attention to detail.
• Good interpersonal skills.
• Ability to organise and prioritise workload.
• Flexible and adaptable, able to deliver priorities.
• Tact, discretion and good judgment.
• Strong communication skills with the ability to communicate at all levels.
• Proven influencing and negotiating skills.
• Proactive and able to use own initiative.
• Desire to learn and develop.
• Team player, collaborative and supportive.

Responsibilities

• Process delivery lines accurately and timely.
• Answer the telephone and direct calls.
• Daily banking duties.
• Support branch staff with administrative tasks such as filing order/delivery paperwork, data entry and report generation.
• Ensure compliance with company policy and procedures.
• Provide backup for other administrative functions as needed.
• Any other duties as assigned by management to support the overall operation of the branch.

Skills

Attention to detail

Interpersonal skills

Organisation

Flexibility

Tact

Communication

Commercial advice

Negotiation

Initiative

Team player

Job description

August 11, 2026

Join Our Team as a Branch Administrator in Dundee

About Us:

MGM Timber, part of the Donaldson Group, established in 1860, is one of UK’s largest, privately owned timber companies. We are a family of 8 businesses and brands, ranging from B2B, retail and ecommerce, all with shared values and a common vision. We are focused on always providing a number one customer experience, embracing innovation, and doing things in a sustainable way, not just for our business but also for the communities we operate in. But most of all, our People are at the heart of everything we do, which is why we are committed to nurturing and empowering our 1,400+ colleagues across the UK.

Position Overview

We are looking for an organised and proactive Branch Administrator to join our team. This role is key to ensuring the smooth day-to-day running of the branch by providing administrative support, maintaining accurate records, and assisting both staff and customers when needed.

Key Responsibilities

• Processing delivery lines accurately and in a timely manner.
• Answering the telephone and directing calls.
• Daily banking duties.
• Support branch staff with administrative tasks such as filing order/delivery paperwork, data entry and report generation.
• Ensure compliance with company policy and procedures.
• Provide backup for other administrative functions as needed.
• Any other duties as assigned by management to support the overall operation of the branch.

Qualifications and Skills

• Excellent accuracy and attention to detail.
• Good interpersonal skills.
• Ability to organise and prioritise own workload.
• Flexibility – the ability to adapt, change, prioritise and still deliver on the things that matter most is crucial.
• Tact, discretion, and good judgment.
• Strong communication skills and ability to communicate at all levels.
• Skilled at providing pragmatic and commercial advice.
• Proven influencing and negotiating skills.
• Proactive and able to use own initiative.
• A strong desire to learn and develop.
• Team player – collaborative and supportive of colleagues.

What We Offer

• Competitive salary.
• Flexible working patterns.
• Discretionary bonus scheme.
• Opportunities for career development within a reputable and growing organisation.
• A supportive and collaborative work environment.
• A catalogue of additional benefits available to purchase such as critical illness cover, cycle to work scheme and additional holidays.

Work Hours: This full-time role entails 39 hours per week. Work hours are Monday to Thursday from 8am to 5pm and Friday from 8am to 4pm. We can also consider part-time hours via job share, shorter working days or fewer days each week.