Branch Administrator

Cornerstone Community Care; Airdrie; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Flexi-time model

Training Academy access

Discounts & bonuses

Long service awards

Employee assistance helpline

26 days annual leave + 4 bank holidays

No uniform

Job summary

Cornerstone Community Care is seeking an experienced Branch Administrator for our North Lanarkshire, Airdrie branch on a permanent, part-time basis (27 hours per week). You will provide essential admin support, manage mail and meetings, and help keep records and systems up to date in a busy, community-focused environment.

The role involves working four days a week from our Airdrie office, with a flexible, people-centred approach and opportunities to develop through our Training Academy and other

Qualifications

• Minimum 1 year of administrative support in a customer-facing role.
• Proficient with Microsoft Outlook, Word and Excel.
• Excellent written and verbal communication skills.
• Ability to prioritise workload and work independently.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide administrative support to services and Associate Director.
• Manage incoming and outgoing mail.
• Support banking and financial administration.
• Take accurate minutes at meetings and follow up on actions.
• Maintain staff records and PVG/SSSC documentation.
• Assist colleagues with equipment, IDs, Teams channels and access.
• Coordinate and schedule meetings; maintain driver records.
• Answer telephone enquiries and greet visitors professionally.
• Support fundraising events and office administration.

Skills

Customer-facing experience

Microsoft Outlook

Microsoft Word

Microsoft Excel

Excellent communication

Attention to detail

Time management

Problem-solving

Tools

Microsoft Office

Job description

Are you an experienced administrator who's on the lookout for a new role where you go home every day knowing you've made a difference? We could have the opportunity for you! We're looking for a Branch Administrator to join our North Lanarkshire Branch in Airdrie on a permanent, part-time (27 hours per week) basis.

The role

This is a varied and rewarding role where no two days are quite the same. You'll be at the heart of our Branch, providing essential administrative support to colleagues and helping ensure our services run efficiently, effectively and in a truly person-centred way.

This is a fast-paced, customer-facing role coordinating a wide range of administrative tasks, including:

• Providing administrative support to our services and Associate Director
• Managing incoming and outgoing mail
• Supporting banking and financial administration
• Taking accurate minutes at meetings and following up on actions
• Maintaining, organising, archiving and retrieving staff records
• Supporting PVG applications and keeping SSSC records up to date
• Helping new and existing colleagues get the equipment, systems and access they need to do their jobs effectively, including ID badges, Teams channels and devices in person centred manner.
• Coordinating and scheduling meetings
• Maintaining driver records and spreadsheets and ensuring our Driver Policy is followed
• Handling telephone enquiries and acting as a welcoming first point of contact
• Supporting the organisation and promotion of fundraising events

Please see our role profile for a full list of role responsibilities

What we’ll need you to bring:

• A minimum of 1 years' experience of providing administrative support in a customer-facing role
• Confidence in the use of Microsoft packages (including Outlook, Word and Excel)
• Excellent written and verbal communication skills
• The ability to prioritise your workload and work independently
• Great problem-solving skills with a positive can-do attitude and approach
• Excellent attention to detail

You will be based at our office in Airdrie 4 days a week. (Tuesday & Thursday 9am-5pm, Wednesday & Friday 9am- 3pm)

Why you’ll love it here

• You'll have a meaningful job doing things that you enjoy - it often doesn't feel like work
• Your job actually changes and improves lives - you'll make a difference in your local community
• We have a culture of empowering our colleagues and teamwork
• No uniform - we wear our own clothes
• We fund up to £500 towards driving lessons
• We operate a flexi-time model for business support colleagues
• Access to funded qualifications through our SQA approved, award winning Training Academy
• Ongoing continued professional development and career progression opportunities
• Recommend a colleague bonus scheme
• Long service awards
• Access to a 24/7 independent employee assistance helpline
• 26 days annual leave (rising by 5 days after 5 years) plus 4 paid bank holidays
• Family friendly leave options, including family, parental, bereavement and special leave
• Access to lots of discounts, including the cinema, gym memberships, holidays and shopping to name a few

Sound interesting? Then what are you waiting for?

Shortlisted candidates will be invited forward for interview at our office in Airdrie on the 6th October.

Please note - If you have spent more than 12 months out with the UK (excluding France, Germany. Greece, Hungary, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal, Romania or Spain) within the last 10 years while over the age of 18, you will be asked to provide a criminal record certificate from the relevant government/police authority as part of our pre-employment checks.

The successful candidate will be required to go through a Level 2 Disclosure check through Disclosure Scotland.