Administration Team Leader

Stannah Group; Dartford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Salary (monthly)

Profit share bonus

25 days holiday

Holiday buy option

Pension scheme

Health plan

Life assurance

Long service award

Discount rewards

Employee assistance

Maternity/paternity leave

Free parking

Car allowance

Job summary

Stannah Group in Dartford is seeking a confident Administration Team Leader to support the Office Manager and lead a dedicated administration team. You will ensure smooth delivery of support services across the branch and drive performance, safety, and customer service in a fast-paced environment.

This role requires excellent communication, strong relationship building with colleagues and external stakeholders, and a passion for developing people.

Qualifications

• Experience leading or supporting an administration team in a fast-paced environment.
• Strong customer service focus and ability to liaise with stakeholders.
• Excellent verbal and written communication skills.

Responsibilities

• Champion Health & Safety and always follow company policies and procedures.
• Support efficient service delivery while being mindful of costs and business performance.
• Provide excellent customer service through proactive communication and relationship building.
• Support team development, training, and continuous improvement initiatives.
• Use company systems effectively to deliver services on time and maintain operational standards.

Skills

Team leadership

Administration experience

Customer service

Communication

Stakeholder liaison

Health & Safety awareness

Tools

Office software

Job description

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.
Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Job Description

Administration Team Leader jobs in Dartford at Stannah – Join out Team

Looking for an opportunity to lead a team, make an impact, and play a key role in a busy operational environment? We're seeking a Team Leader - Branch Administration to join our Network Rail team in Dartford, supporting the Office Manager in leading a dedicated administration team and ensuring the smooth delivery of support services across the branch.

This is a people-focused role where you'll be responsible for the day-to-day leadership of the team, supporting employee development and wellbeing, driving performance, and ensuring excellent service standards are delivered to colleagues, customers, and stakeholders. You'll play a vital role in keeping the operation running efficiently while maintaining a strong focus on safety, customer service, and continuous improvement.

We're looking for a confident and organised leader with excellent communication skills, the ability to build strong relationships at all levels, and a passion for developing people. If you enjoy working in a fast-paced environment where no two days are the same and want to be part of a team that truly makes a difference, we'd love to hear from you.

Working hours

Monday to Thurs 9:00-17:15 and Friday 9:00-16:45

Administration Team Leader Responsibilities

• Champion Health & Safety and always follow company policies and procedures.
• Support efficient service delivery while being mindful of costs and business performance.
• Provide excellent customer service through proactive communication and relationship building.
• Support team development, training, and continuous improvement initiatives.
• Use company systems effectively to deliver services on time and maintain operational standards.

Administration Team Leader Requirements

• Previous experience leading or supporting an administration team in a fast-paced environment.
• Strong customer service focus with experience liaising with internal and external stakeholders.
• Commercially aware, with the ability to support targets and business objectives.
• Excellent verbal and written communication skills.

Benefits Include

• Competitive Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking
• company car allowance

Additional Information

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.