Administration Team Leader

SmartRecruiters, Inc.; Dartford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Profit share scheme

Holiday buy/sell option

Pension scheme

Health plan (SimplyHealth)

Life Assurance

Long service award

Employee assistance programme

Free parking

Job summary

Stannah Group is seeking a proactive Administration Team Leader to head the Branch Administration team in Dartford, supporting the Office Manager and ensuring smooth delivery of support services across the branch. The role emphasizes people leadership, development, and a strong customer-service focus.

You will lead in a fast-paced environment, build strong relationships with stakeholders, and drive performance while maintaining safety and service excellence.

Qualifications

• Experience leading or coordinating an administration team in a busy environment.
• Strong verbal and written communication skills.
• Ability to build relationships at all levels with internal and external stakeholders.
• Focus on safety, service standards and continuous improvement.

Responsibilities

• Lead the administration team daily to deliver services across the branch.
• Support employee development and wellbeing within the team.
• Drive performance and maintain high service standards for colleagues, customers and stakeholders.
• Collaborate with the Office Manager to ensure smooth delivery of support services.
• Champion Health & Safety and follow company policies.

Skills

Leadership

Communication

Customer service

Relationship building

People development

Health & safety

Job description

• Business Division: Lifts Distribution and Service
• Employment Type : Permanent
• Referral Bonus: No

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Job Description

Administration Team Leader jobs in Dartford at Stannah – Join out Team

Looking for an opportunity to lead a team, make an impact, and play a key role in a busy operational environment?

We're seeking a Team Leader - Branch Administration to join our Network Rail team in Dartford, supporting the Office Manager in leading a dedicated administration team and ensuring the smooth delivery of support services across the branch.

This is a people-focused role where you'll be responsible for the day-to-day leadership of the team, supporting employee development and wellbeing, driving performance, and ensuring excellent service standards are delivered to colleagues, customers, and stakeholders. You'll play a vital role in keeping the operation running efficiently while maintaining a strong focus on safety, customer service, and continuous improvement.

We're looking for a confident and organised leader with excellent communication skills, the ability to build strong relationships at all levels, and a passion for developing people. If you enjoy working in a fast-paced environment where no two days are the same and want to be part of a team that truly makes a difference, we'd love to hear from you.

Working hours: Monday to Thurs 9:00-17:15 and Friday 9:00-16:45

• Champion Health & Safety and always follow company policies and procedures.
• Support efficient service delivery while being mindful of costs and business performance.
• Provide excellent customer service through proactive communication and relationship building.
• Support team development, training, and continuous improvement initiatives.
• Use company systems effectively to deliver services on time and maintain operational standards.
• Previous experience leading or supporting an administration team in a fast-paced environment.
• Strong customer service focus with experience liaising with internal and external stakeholders.
• Commercially aware, with the ability to support targets and business objectives.
• Excellent verbal and written communication skills.

Additional Information

Benefits Include:

• Competitive Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well‑being
• Enhanced maternity and paternity provision
• Free parking

#LDS

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.