BPO Category Leader — Strategy, Savings & Negotiations

M&G; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Pension up to 18%

Share Save plan

38 days annual leave

Parental leave policy

Private health cover

Job summary

M&G in London or Stirling is seeking a Category Manager for the Business Process Outsourcing (BPO) category to own the strategy, lead senior stakeholder engagements and drive cost reductions through structured sourcing and negotiation.

You will shape category plans, deliver measurable savings, and partner with onshore and India teams to ensure governance, compliance and commercial value across third-party spend.

Qualifications

• Substantial category management or strategic sourcing experience within a complex organisation.
• Proven ability to lead high-value negotiations and manage vendor relationships.
• Strong commercial and financial judgement, including ability to interpret budgets and P&L.

Responsibilities

• Build, own and execute the category strategy for BPO, baselining and saving opportunities.
• Lead high-value sourcing events and negotiations, including setting BATNA and walk-away positions.
• Collaborate with Finance to agree baselines and savings methodologies.
• Influence senior stakeholders and guide governance forums with commercial recommendations.

Skills

Category management

Strategic sourcing

Negotiation

Vendor management

Stakeholder engagement

Data analysis

Project management

Communication

Education

Bachelor's degree

Tools

Power BI

Excel

Job description

M&G in London or Stirling is seeking a Category Manager for the Business Process Outsourcing (BPO) category to own the strategy, lead senior stakeholder engagements and drive cost reductions through structured sourcing and negotiation.

You will shape category plans, deliver measurable savings, and partner with onshore and India teams to ensure governance, compliance and commercial value across third-party spend.