Ticketing Operations Lead — Live Events

Broadwick; Greater London; Vor Ort; GBP 36.000 - 52.000; Vollzeit

Zusammenfassung

Broadwick, at Troxy in London, is seeking a proactive Ticketing Manager to lead our ticketing operations, overseeing on-sales with Ticketmaster, event setup and allocation management, and final settlements with promoters.

You’ll manage a team of casual box office and front of house staff, work event days including evenings and weekends, and handle customer enquiries across email and social channels, providing clear information and resolving issues quickly.

Qualifikationen

• Excellent knowledge of ticketing systems.
• Awareness of the main players in the event ticketing business.
• Knowledge of the latest technologies in ticketing.
• Excellent communication skills.
• Effective administration, time management and organisational skills.
• Flexibility (varied working hours).
• Ability to lead and motivate a team.
• Experienced at labour management and team development.
• Positive 'can do' attitude, ambitious, great initiative, drive and enthusiasm.
• Team player who enjoys working in a high achieving environment.
• A commitment to delivering the best.
• Creative thinker.
• Computer literate with Word, Excel and Outlook.
• High energy with the ability to work calmly under pressure.
• Budget planning skills.
• Nice to have: Previous experience of Ticketmaster; Basic skills in Photoshop; Social Media customer engagement experience.

Aufgaben

• Ticketing Management: Set up all ticketed events and ensure accurate manifests and compliance.
• Ticketing Management: Manage all on-sales through Ticketmaster and promoter allocations.
• Ticketing Management: Maintain event information across ticketing systems and Troxy website.
• Ticketing Management: Ensure seating configurations meet capacities and safety rules.
• Ticketing Management: Ensure channels are authorized and efficient.
• Ticketing Management: Monitor sales and provide updates.
• Ticketing Management: Support marketing with accurate data.
• Ticketing Management: Promote use of the primary ticketing system to promoters.
• Ticketing Management: Maintain records for each event (sales, rebates, invoicing).
• Ticketing Management: Provide pre-show ticketing information to Event Managers.
• Ticketing Management: Stay informed on industry ticketing developments and improvements.

Kenntnisse

Ticketing systems knowledge

Ticketing industry knowledge

Communication skills

Leadership

Team development

Time management

Organisational skills

Calm under pressure

Budget planning

Creativity

Team player

Tools

Word

Excel

Outlook

Ticketmaster

Jobbeschreibung

Broadwick, at Troxy in London, is seeking a proactive Ticketing Manager to lead our ticketing operations, overseeing on-sales with Ticketmaster, event setup and allocation management, and final settlements with promoters.

You’ll manage a team of casual box office and front of house staff, work event days including evenings and weekends, and handle customer enquiries across email and social channels, providing clear information and resolving issues quickly.