Box Office Assistant - Part-Time

Royal Albert Hall; Greater London; On-site; GBP 15,000 - 18,000; Part time

Job summary

Royal Albert Hall in London is seeking two part-time Box Office Sales Assistants to join our busy Contact Centre. You will deliver first-class customer service across phone, email, social media and in person, processing ticket sales and inquiries with accuracy and a friendly, professional manner.

Candidates should have excellent spoken and written English, strong computer skills, and experience in arts or live entertainment.

Qualifications

• Excellent spoken and written English.
• Experience in box office or call centre environment preferred.
• Strong computer skills and familiarity with ticketing systems.

Responsibilities

• Provide first-class customer service across multiple channels (phone, email, social media, in person).
• Process ticket sales and inquiries accurately and efficiently.
• Respond to emails and social media messages in a timely and professional manner.
• Support a high-volume contact centre under pressure while maintaining quality service.

Skills

Customer service

Communication

Computer skills

Telephone manner

Teamwork

Job description

Do you have a genuine passion for giving first class customer service, the ability to provide effective solutions to a range of customer queries and enjoy working as part of a team? If so, you will fit right into our Contact Centre at the Royal Albert Hall. We pride ourselves on delivering the highest level of customer service that our customers expect, during every aspect of their experience.

We are looking for two Part-Time Box Office Sales Assistants to join our wonderful Contact Centre team.

Candidates will have excellent customer service skills (preferably within a Box Office or call centre environment) and have strong computer skills and an excellent telephone manner. It goes without saying that you will have excellent spoken and written English, as a large part of this role entails answering customer emails and responding to social media queries, as well as speaking to customers on the phone. Ideally, you will also have experience of working in the arts and knowledge of music and live entertainment.

Our Box Office is one of the UK’s busiest, selling over 1.2 million tickets each year and handling around 250,000 customer interactions by phone, email, social media and in person, so you will be adept at working under pressure and handling challenging situations.

Please see the recruitment pack for more detailed information about this role. The closing date for all applications is midday on Wednesday, 30th September 2026.

The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply