Steward

Royal Albert Hall; Greater London; On-site; GBP 6,700 - 9,800; Part time

Job summary

The Royal Albert Hall is recruiting enthusiastic Stewards to join our Visitor Services team. You will help create breathtaking moments and lasting memories for everyone, acting as an ambassador for the Hall’s facilities and services with kindness and professionalism.

These roles involve working across five floors and some manual handling, with shifts on Fridays to Sundays or Monday to Friday, and mandatory daytime onsite training. Previous stewarding experience is welcome but not essential.

Job description

The Royal Albert Hall is recruiting for enthusiastic Stewards to join our Visitor Services team. Successful applicants will help us to achieve our vision of creating breathtaking moments and lasting memories, for everyone. You will enjoy working with a wide variety of people, acting as an ambassador for the Hall’s facilities and services, and passionately endorsing our charitable aims.

The Royal Albert Hall delivers a diverse and ever-changing programme of events, and we are looking for team members who embrace the excitement and challenge of no two days being the same. You will take a positive, proactive, and confident approach to ensuring the welfare and safety of our visitors. You will have key responsibilities during an emergency and enjoy delivering excellent customer service. This role encompasses positions across the building, covering five floors above ground level and two floors below ground level. It includes extended periods of standing, climbing stairs and some manual handling. Duties are carried out both inside and outside the building.

As an ambassador for the Hall, your knowledge, kindness, and professionalism are instrumental in the memories we create for all. In recognition of this, successful candidates will have access to a range of staff benefits as detailed in the recruitment pack.

This is an exciting opportunity for individuals wishing to further their career in the customer service sector at a world-class venue.

The following contracts are available:

• 60 hours per month minimum, availability required Friday evening to Sunday inclusive.
• 80 hours per month minimum, availability required Monday to Friday inclusive.

Key Dates

The closing date for all applications is 30/09/2026

This job posting will remain active during ongoing shortlisting until all vacancies are filled therefore, we encourage you to apply as soon as possible.

Group interviews will take place in the week commencing 05/10/2026

Successful candidates will also be required to attend three mandatory daytime onsite training sessions on 23/10/2026, 28/10/2026 & 06/11/2026.

In addition, you will need to be available between 24/10/2026 - 22/11/2026 complete five shadow shifts.

We believe that our work is more exciting and rich with a workforce representing communities from across London and beyond. Previous stewarding experience is not essential, we are looking for people who demonstrate a love of working with a range people, are empathetic to customer needs and are dedicated to providing a high standard of customer service.

The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.