Boutique Hotel Deputy Manager — Lead Guest Experience

Alessandra UK Ltd; Bath; On-site; GBP 28,000 - 38,000; Full time

Job summary

A boutique hotel chain in Bath is seeking a full-time Deputy Hotel Manager to oversee daily operations and ensure exceptional service delivery. The ideal candidate will lead staff, resolve guest inquiries, and enhance customer satisfaction. Previous experience in boutique hospitality is essential, along with strong leadership and communication skills. Proficiency in hotel management software is preferred. This on-site role offers a unique opportunity to work in a prestigious environment focused on delivering unforgettable experiences for guests.

Qualifications

• Strong leadership and team management skills to supervise staff effectively.
• Excellent customer service skills to handle guest needs and resolve issues.
• Fluency in English is required, additional language skills are a plus.

Responsibilities

• Oversee daily operations of the hotel and ensure high-quality service delivery.
• Address guest inquiries and complaints to maintain a welcoming environment.
• Collaborate with the General Manager to implement business strategies.

Skills

Leadership and team management skills

Excellent customer service

Strong communication skills

Tools

Hotel management software

Job description

A boutique hotel chain in Bath is seeking a full-time Deputy Hotel Manager to oversee daily operations and ensure exceptional service delivery. The ideal candidate will lead staff, resolve guest inquiries, and enhance customer satisfaction. Previous experience in boutique hospitality is essential, along with strong leadership and communication skills. Proficiency in hotel management software is preferred. This on-site role offers a unique opportunity to work in a prestigious environment focused on delivering unforgettable experiences for guests.