Hotel Deputy Manager

Alessandra UK Ltd; Bath; In loco; GBP 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

A boutique hotel chain in Bath is seeking a full-time Deputy Hotel Manager to oversee daily operations and ensure exceptional service delivery. The ideal candidate will lead staff, resolve guest inquiries, and enhance customer satisfaction. Previous experience in boutique hospitality is essential, along with strong leadership and communication skills. Proficiency in hotel management software is preferred. This on-site role offers a unique opportunity to work in a prestigious environment focused on delivering unforgettable experiences for guests.

Competenze

• Strong leadership and team management skills to supervise staff effectively.
• Excellent customer service skills to handle guest needs and resolve issues.
• Fluency in English is required, additional language skills are a plus.

Mansioni

• Oversee daily operations of the hotel and ensure high-quality service delivery.
• Address guest inquiries and complaints to maintain a welcoming environment.
• Collaborate with the General Manager to implement business strategies.

Conoscenze

Leadership and team management skills

Excellent customer service

Strong communication skills

Strumenti

Hotel management software

Descrizione del lavoro

Alessandra UK Ltd owns and manages two prestigious boutique B&Bs in Bath, UK. These late‑19th‑century properties showcase exquisite English architecture and are surrounded by elegant gardens with stunning views of Bath. Known for high service standards, warm hospitality, and a memorable English breakfast, Alessandra UK Ltd offers a personalized experience for guests. With a focus on a customer‑centric approach, the company aims to create unforgettable stays for travelers exploring the historic city of Bath.

Role Description

This is a full‑time, on‑site role for a Hotel Deputy Manager based in Milan. The Hotel Deputy Manager will oversee daily operations of the hotel, ensure high‑quality service delivery, and assist in managing staff to maintain a welcoming environment. Responsibilities include scheduling and supervising team members, addressing guest inquiries and complaints, ensuring operational and cost efficiency, and collaborating with the General Manager to implement business strategies. The role also involves optimizing guest satisfaction and assisting with staff training and recruitment to uphold the company's customer‑service standards.

Qualifications

• Strong leadership and team management skills to supervise staff effectively and ensure a cohesive work environment.
• Proficiency in team management and suppliers cost efficiency and organizational skills for maintaining smooth hotel functions.
• Excellent customer service skills to handle guest needs, resolve issues, and ensure client satisfaction.
• Strong communication and interpersonal skills to foster collaboration with team members and engage with guests.
• Experience in boutique hospitality or luxury accommodations and reference letter from previous job is absolutely required.
• Proficiency in using hotel management software and industry tools is preferred.
• Fluency in English is required, and additional language skills are an advantage.