Casual Concierge

Manchester Central; Manchester; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

Manchester Central is seeking a weekend, casual concierge to greet visitors and support event operations. You will welcome guests in a friendly, professional manner and assist with information needs throughout events.

The ideal candidate will have concierge or hospitality experience, strong knowledge of Manchester, and the ability to develop relationships with local businesses to enhance guest experiences.

Qualifications

• Background in concierge or equivalent role, preferably within events or hospitality.
• Strong knowledge of Manchester as a tourist destination.
• Ability to build and develop relationships with local businesses.

Responsibilities

• Meet and greet visitors to Manchester Central in a friendly, professional manner.
• Check in/out visitors using software platforms, interpret event details, and print client documents.
• Provide a comprehensive information service to the venue's customers.

Skills

Concierge experience

Customer service

Local knowledge of Manchester

Tools

Visitor management software

Printing documents

Job description

Reporting directly to the Senior Services Manager, this role is working on a casual basis, primarily at weekends.

Your duties and responsibilities will include but are not limited to:

• Meeting and greeting visitors to Manchester Central, ensuring all are welcomed in a friendly and professional manner.
• Using various software platforms for checking in/out visitors, interpreting event details and printing client documents.
• Providing a comprehensive information service to the venue’s diverse customer base.

The ideal candidate will have:

• A background in a concierge or equivalent role, preferably within the events or hospitality industry.
• An in-depth knowledge of Manchester as a tourist destination.
• The ability to form and develop relationships with local businesses.

You must:

• Be passionate, pro-active, and committed to delivering high standards with the enthusiasm and drive to succeed in a fast moving and challenging environment.