Boutique Assistant, Harrods (Seasonal FTC)

Richemont; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Cartier in London seeks an Ambassador to welcome clients, manage waiting times, and ensure they are cared for with the utmost efficiency. You will assist Sales Associates during sales and participate in daily boutique operations.

You will uphold the Cartier image, greet clients, provide information about the Maison, coordinate with staff, handle packaging, and support stock and visual merchandising guidelines.

Qualifications

• Experience in client service role (luxury industry preferred).
• Excellent communication and interpersonal skills.
• Ability to take initiatives and be adaptable.
• Strong team player.
• Fluent in English; additional languages are a plus.

Responsibilities

• Welcomes clients and manages waiting times to ensure a premium experience.
• Assists Sales Associates during sales and supports client servicing.
• Participates in daily boutique operations and visual guidelines.

Skills

Fluent English

Excellent communication

Interpersonal skills

Initiative

Team player

Job description

JOB MISSION

As an Ambassador of the Maison, you will be responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner. You will also assist the Sales Associates during a sale and participates to daily boutique operations.

MAIN RESPONSIBILITIES

Client Welcoming and Waiting Time Management

• Upholds the Cartier image by always maintaining professional demeanour
• Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism
• Welcomes and greets the client upon arrival in the boutique and/or boutique area.
• Manage client waiting times, direct the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant).
• Provides information and storytelling about the Maison and the boutique
• Ensures the client flow is smooth within the boutique

Sales Assistance

• Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
• Gift wrapping and management of the packaging area
• Accompanies the clients to the door upon departure
• Assists with Care Service duties (bringing pieces, etc.) without handling with payments

Daily Boutique Operations

• Ensures the overall boutique environment is impeccable
• Respects all group, Maison and boutique policies, procedures and guidelines
• Support with stock inventories, price labelling
• Participates to the set up and breakdowns at opening and closing of the boutique
• Participates to the implementation of Visual Merchandising guidelines
• Order boutique facilities (bags, drinks, edition material, office facilities, etc.)

JOB REQUIREMENTS

• Experience in client service role (within the luxury industry is preferred)
• Excellent communication and interpersonal skills
• Ability to take initiatives and be adaptable
• Strong team player
• Fluent in English (additional languages are a plus)