Client Advisor, Harrods (FTC)

Richemont; Greater London; On-site; GBP 25,000 - 38,000; Full time

Job summary

Richemont’s London boutique is seeking an Ambassadeur on a fixed-term six-month contract to cover a colleague’s absence. You will curate unforgettable, personalised experiences, build lasting client relationships, and contribute to boutique success by meeting sales targets.

You’ll present Jaeger-LeCoultre timepieces with passion, maintain a premium boutique environment, handle transactions, assist with merchandising, and foster teamwork while representing the Maison at exclusive events.

Qualifications

• Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry.
• Strong hospitality, communication and relationship-building skills.
• Ability to meet and exceed boutique sales targets and KPIs.

Responsibilities

• Achieve and exceed individual and boutique sales targets.
• Maintain a clean, organized boutique environment and adhere to brand standards.
• Handle sales transactions, payments, returns, and assist with inventory and merchandising.
• Build relationships with clients, manage follow-ups and referrals, and drive repeat business.
• Present Jaeger-LeCoultre timepieces with knowledge and passion; participate in events and training.

Skills

Luxury retail sales

Hospitality standards

Communication skills

Interpersonal skills

Networking

Job description

Fixed term contract for 6 months to provide cover during a colleague’s period of absence, anticipated to end after 6 months or on the colleague’s return to work, if earlier.

YOUR MISSION:

As an Ambassador of the Maison, you curate unforgettable and personalised experiences. You are dedicated to building lasting relationships with clients and contributing to the boutique success.

HOW WILL YOU MAKE AN IMPACT?

Commercial targets:

• Achieve and exceed individual and boutique sales targets
• Understand the boutique KPIs and follow related action plans defined by Boutique Management

Operational excellence:

• Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards
• Confidently handle sales transactions, including processing payments, handling returns
• Participate in inventory management, including receiving, stocking, and securing products and accessories
• Build operational knowledge on all digital tools
• Adhere to our Maison commercial policy and rules
• Adhere to security protocols and loss prevention measures to safeguard the boutique's assets
• Assist with visual merchandising and product displays

Client relationships:

• Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere
• Identify client needs and preferences through active listening and thoughtful questioning
• Develop and maintain strong, lasting relationships with clients on behalf of the Maison through personalized communication and follow-up, ensuring a smooth handover at the end of the cover period
• Actively seek opportunities to expand our client network through referrals and targeted outreach
• Maintain client database and proactively manage client relationships to drive repeat business
• Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes
• Address client inquiries and resolve issues promptly and professionally
• Facilitate communication between clients and Maison service centers
• Go the extra mile to ensure client satisfaction and build brand loyalty

Transmit your passion:

• Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications
• Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage
• Stay up to date on industry trends, competitor activities, and new product launches
• Represent the Maison with sophistication at exclusive events
• Work collaboratively with colleagues to achieve boutique goals and create a positive team environment
• Share knowledge and best practices with team members
• Support and assist colleagues as needed
• Actively participate in team meetings and training sessions

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Passionate about luxury watchmaking
• Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry
• High hospitality standard and dedicated to providing exceptional client experiences
• Demonstrated ability to cultivate and expand a network of high-net-worth individuals
• Highly motivated and results-oriented
• Representative of Maison refined codes
• Excellent communication and interpersonal skills
• Positive attitude and a strong work ethic
• Self-confident, self-aware and trustworthy
• Committed to exceed client expectationsAbility to work independently and as part of a team

Please note that this role is offered on a fixed-term basis and there is no guarantee of extension or permanent employment at the end of the contract