Sales Associate - Harrods

CARTIER; Greater London; On-site; GBP 23,000 - 31,000; Full time

Job summary

Cartier is seeking a client-focused luxury retail professional in London to deliver exceptional service and drive sales while upholding the Maison’s prestigious reputation.

You will cultivate strong client relationships, manage portfolio development, and participate in client events as an ambassador of the Maison. The role emphasizes CRM-driven activities, stock awareness, and adherence to brand guidelines in a dynamic boutique environment.

Qualifications

• A proven track record of successful achievement within a luxury retail environment.
• A sale orientated and target driven background.
• Excellent customer service credentials.
• A strong communicator with empathy and good interpersonal competences.
• Result and action oriented with strong entrepreneurial mind-set.
• Fluent in English (additional languages are beneficial).

Responsibilities

• Ensures a unique and exceptional client experience.
• Adapts according to client needs and motivations.
• Strives to improve and surprise clients.
• Deals with negotiations and objections.
• Transmits the passion and values of the Maison.
• Acts as the privileged contact for After Sales.

Skills

Customer service

Sales targets

CRM actions

Communication

Tools

CRM

Job description

HOW WILL YOU MAKE AN IMPACT?

You will be a key ambassador of our Maison, directly shaping the client experience and fostering loyalty. By consistently delivering exceptional service and proactively developing your client portfolio, you will significantly contribute to achieving sales targets and upholding the Maison's esteemed reputation.

WHAT WILL BE YOUR MISSION?

Sales Achievements:

• Ensures a unique and exceptional client experience
• Adapts according to client(s) needs and motivations
• Strives to always improve and surprise the client(s)
• Deals with ease during negotiations and objections
• Transmits the passion and values of the Maison
• Acts as the privileged contact for the client(s) in case of After Sales
• Meets individual and boutique targets, both quantitative and qualitative

Client Relationship & Portfolio Development:

• Cultivates strong client relationships and develops client loyalty
• Efficiently develops the client portfolio
• Execute targeted CRM actions
• Engage in client events and acts as an Ambassador of the Maison

Boutique Operations:

• Respects all brand and boutique policies and procedures
• Support with stock inventories
• Support with set up and breakdowns at opening and closing of the boutique
• Adhere with Visual Merchandising guidelines
• Assists with special projects when requested
• Undertake administrative tasks and stock room related tasks when it's required

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• A proven track record of successful achievement within a luxury retail environment
• A sale orientated and target driven background
• Excellent customer service credentials
• A strong communicator with empathy and good interpersonal competences
• Result and action oriented with strong entrepreneurial mind-set
• Fluent in English (additional languages are beneficial)

WHAT DO WE OFFER?

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHO ARE WE?

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager