Bothy Host (Maternity Cover)

Heckfield Place; Hook; In loco; GBP 24.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vitality healthcare cover

Life assurance scheme

Enhanced maternity pay

Recruit a Friend bonus

Free staff meals

50% F&B discount

Company sick pay

Annual staff parties

New baby gift

Christmas gift

Descrizione del lavoro

Heckfield Place seeks a Bothy Host (Maternity Cover) to provide an exceptional guest experience at the Bothy on Heckfield estate. You will welcome guests, conduct tours, and coordinate with therapists to maintain guest profiles and confidentiality. The role requires strong English communication and prior customer service experience.

Benefits include enhanced maternity pay, healthcare, life assurance, staff meals, and various staff discounts. This maternity cover ends around October 2027.

Competenze

• Excellent oral and written English communication.
• Previous customer service experience.
• Good computer skills.

Mansioni

• Provide a warm, friendly and professional welcome to all guests.
• Maintain high guest service standards by following protocols and showing attention to detail.
• Conduct tours for guests and act as an ambassador for the Bothy.
• Record guest preferences accurately and update profiles.

Conoscenze

Guest service

English proficiency

Data privacy

Computer skills

Tours coordination

Strumenti

Spa management system

Data protection practices

Descrizione del lavoro

We are looking for Bothy Host (Maternity Cover) for our wonderful Bothy.

This position is Maternity Cover due tofinish around October 2027.

As a key member of the team you will endeavour to offer this opportunity to every visitor and in every interaction that takes place at the Bothy. To understand and share the slow time of Heckfield estate and weave the Bothy into its landscape, connecting all back to nature.

The position will offer you an opportunity to work on a beautiful country estate and be a part of an exceptional team which strive to deliver exceptional customer service to each other and guests.

Position responsibilities include but aren't limited to:

• Provide a warm, friendly and professional welcome to all guests
• Maintain the highest standard of guest service by following the Bothy Protocols and displaying genuine care and attention to detail.
• Conduct tours for Bothy guests. Act as an ambassador for the Bothy at all times.
• Consistently record guest preferences accurately updating guest profiles and communicating any relevant information to colleagues.
• Ensure guest confidentiality is maintained at all times including data protection, medical details, and any information provided in confidence by the client.
• Excellent oral and written English communicational skills
• Previous customer service experience
• Good computer skills
• Co-ordinate guest consultation records with therapists and ensure all necessary information of guests are shared with therapist in time
• Ensure you feel fully confident in all aspects of the spa operational system
• Complete daily opening and closing procedures as per operating manual
• Liaise with other hotel departments to ensure guest needs are met and communicated
• Maintain a good knowledge of all aspects of Heckfield Place.

Benefits:

Basic salary of £26,767.13 PA

• Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours)
• Increased holiday allowance
• Vitality healthcare cover
• Employee assistance programme
• Life assurance scheme (from day one, covering up to 2x your annual salary)
• 50% F&B discount when dining in our restaurants
• Company sick pay
• Enhanced maternity pay
• Enhanced paternity pay
• Recruit a Friend bonus (£1000)
• Monthly employee recognition scheme
• Annual employee parties
• Free staff meals
• 50% discount on Wildsmith Skin products
• Heckfield Plus - online discounts
• New baby gift
• Christmas gift

At Heckfield we pride ourselves on providing training, development and a chance to progress within the company.