Experience Lead

Heckfield Place; Heckfield; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Tronc

Increased holiday allowance

Vitality healthcare cover

Employee assistance programme

Life assurance scheme (from day one, 2

50% F&B discount when dining in our餐?"

Job summary

Heckfield Place is seeking an Experience Lead to shape and deliver an exceptional programme of experiences across the estate. You will drive the Experiences proposition, collaborating with House, Home Farm, Culinary, The Bothy, Grounds and Events to craft a seamless guest journey.

You will lead, coach and develop the Experiences team, curating a year‑round calendar of signature, seasonal and spontaneous experiences, ensuring activities reflect Heckfield’s values and sense of place while driving

Qualifications

• Experience leading hospitality programmes and teams.
• Ability to translate strategy into guest experiences.
• Strong commercial sense to balance guest delight with revenue.

Responsibilities

• Own and deliver the Experiences strategy and annual plan.
• Ensure experiences reflect Heckfield’s values, landscape and sense of place.
• Curate a year-round programme of signature, seasonal and spontaneous experiences.
• Work with estate leaders to develop new experiences, partnerships and collaborations.
• Build strong relationships with guests and understand their interests.
• Create personalised recommendations and opportunities for discovery
• Own Experiences revenue, participation and budget performance.
• Identify opportunities to grow guest engagement and spend.
• Lead, coach and develop the Experiences team.
• Strategic in thinking and excellent in execution.
• Organised, adaptable and calm under pressure.

Skills

Experience leadership

Hospitality industry

Strategic planning

Budget management

Guest engagement

Job description

Would you like join an extraordinary gathering of people on an amazing Estate which centres around a beautiful hotel?

We are looking for an Experience Lead to shape and deliver an exceptional programme of experiences across the estate. This is a unique opportunity for a creative, commercially minded hospitality professional who can bring ideas to life and create moments that inspire curiosity, connection and discovery. We are looking for someone with creativity and vision, loving the nature and outdoors, and previous experience in luxury hospitality. You will also need to be great people manager - able to empower and engage our team to deliver unforgettable experiences

About us,

Heckfield is a living place: a Georgian family home lovingly restored to its classic origins and rewoven into 400-acres of Hampshire. Elegantly evolving, resolutely natural, we’re a beautiful piece of English history that redefines the idea of a hotel. We springboard from a storied past, celebrating the slow-and-simple now: a country haven — less than an hour from London — sculpted over centuries by ancient heather, woodland and meadow.

What we are looking for

As our Experience Lead you'll be the driving force behind the successful development of guest experiences throughout the estate to life for our guests, connecting the House, Home Farm, Culinary, The Bothy, Grounds and Events into one seamless and distinctive guest journey. Part curator, part producer and part host, they lead the development of Heckfield's Experiences proposition, ensuring every stay feels rich with possibility, discovery and connection. Working across the estate, they create experiences that are authentically Heckfield, continually evolving the programme to remain relevant, distinctive and commercially successful.

• Own and deliver the Experiences strategy and annual plan.
• Ensure experiences reflect Heckfield’s values, landscape and sense of place.
• Curate a year-round programme of signature, seasonal and spontaneous experiences.
• Work with estate leaders to develop new experiences, partnerships and collaborations.
• Build strong relationships with guests and understand their interests.
• Create personalised recommendations and opportunities for discovery
• Own Experiences revenue, participation and budget performance.
• Identify opportunities to grow guest engagement and spend.
• Lead, coach and develop the Experiences team.
• Strategic in thinking and excellent in execution.
• Organised, adaptable and calm under pressure.

Benefits:

Salary to be discussed on successful application

• Tronc
• Increased holiday allowance
• Vitality healthcare cover
• Employee assistance programme
• Life assurance scheme (from day one, covering up to 2x your annual salary)
• 50% F&B discount when dining in our restaurants
• Free staff meals
• Daily briefings with the team, including food tasting – opportunities to work with the Home Farm
• 50% discount on Wildsmith Skin products
• Heckfield Plus - online discounts