Therapy Supervisor (Maternity Cover)

Harri; Burton upon Trent; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Free Parking

Free staff canteen

30% product sales commission

Leisure and spa access

Job summary

Hoar Cross Hall is seeking a Therapy Supervisor on a maternity cover basis (Nov 2026–Apr 2027) to lead the Spa therapy team and uphold our high service standards.

You will supervise therapists, ensure compliance with procedures, and drive guest satisfaction and retail performance across the treatment floor.

Qualifications

• NVQ Level 3 Beauty Therapy qualification.
• Minimum 2 years' experience.
• Excellent leadership, communication and organisational skills.
• Right to work in the UK; visa sponsorship not available.

Responsibilities

• Lead, supervise and motivate the therapy team daily.
• Ensure therapists follow policies, procedures and treatment standards.
• Act as point of contact for client queries and complaints.
• Carry out weekly Duty Manager shifts.
• Support Spa & Therapy Reception duties, including guest check-in/out.
• Perform treatments to required standards of each product house.
• Maintain spa operations in managers' presence or absence.
• Conduct staff training and ongoing development.

Skills

Leadership

Communication

Organisational skills

Customer service

Team development

People management

Education

NVQ Level 3 Beauty Therapy

Job description

Job Title: Therapy Supervisor - Maternity Cover (November 2026 - April 2027)

Location: Based at Hoar Cross Hall

Salary: £33,655.84 per annum

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

We are looking for an experienced and passionate Therapy Supervisor to join our Spa team. This is a key leadership role, supporting the management team in the smooth day-to-day running of the Spa while delivering exceptional treatments and first-class customer service

The Role

This role is a maternity cover, and as Therapy Supervisor, you will lead by example on the treatment floor, support and supervise the therapy team, and ensure company standards, procedures, and brand values are consistently met. You will play a vital role in team development, guest satisfaction, and retail performance

Key responsibilities

• Supporting, supervising, and motivating the therapy team on a daily basis
• Ensuring all therapists follow company policies, procedures, and treatment standards
• Acting as a point of contact for client queries and complaints, liaising with management where required
• Carrying out weekly Duty Manager shifts
• Supporting Spa & Therapy Reception duties, including guest check-in and check-out
• Performing treatments to the required standard of each product house
• Ensuring smooth Spa operations in the presence or absence of Spa Managers
• Carrying out competency tests, training, and ongoing development with the team
• Completing regular appraisals and performance reviews
• Encouraging and drive retail sales and professional product recommendations
• Maintaining excellent standards of cleanliness, stock levels, and presentation across therapy rooms and Spa areas
• Managing daily treatment collections and laundry processes
• Ensuring all end-of-day procedures and safety checks are completed

Health & Safety

• Adhering to all Health & Safety, COSHH, food hygiene, and PPE requirements
• Being fully knowledgeable of fire and evacuation procedures

What We're Looking For

Essential:

• Have NVQ Level 3 Beauty Therapy qualification
• Have a minimum of 2 years' experience
• Have excellent leadership, communication, and organisational skills
• Have a passion for customer service and team development
• Applicants must already have the right to work in the UK. Please note that visa sponsorship is not available for this role, now or in the future.

Desirable:

• Have previous experience in a supervisory or senior therapist role

Why Join Us?

• Opportunity to develop leadership and training skills
• Work within a supportive and professional Spa environment
• Be part of a team focused on excellence, progression, and guest experience

Further Information

• (Maternity Cover) Full-time: 40 hours per week
• Working 5 out of 7 days a week
• Shift Pattern: 0730-1600hrs / 0930-1800hrs / 1100-1930hrs
• Salary: £33,655.84 per annum
• Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business

Benefits

• Work in a stunning, historic estate with a commitment to excellence in hospitality
• Competitive salary
• Complimentary use of the leisure and spa facilities
• Up to 20% target led commission on product sales
• Free staff canteen which provides a variety of lunch options daily
• Discount on overnight stays and spa days
• 30% discount on food and drink
• Employer workplace pension contribution
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• Free Parking
• Refer-a-Friend scheme
• Opportunities for professional development and career advancement

People say you can't choose your family, well we choose you to be part of ours!