Bookings Coordinator

KERB; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

F&B discount

CODE app membership

EAP (Hospitality Action)

Perks at Work

25 days holiday + birthday day off

London Living Wage

Best Companies accreditation

Job summary

KERB is seeking a Bookings Co-ordinator to join our Spitalfields venue on a 4-month fixed-term contract. You’ll manage reservations and enquiries, support the Event Sales Manager, and help drive bookings while ensuring a seamless guest journey from initial enquiry to delivery.

Ideal candidates have hospitality experience, enjoy fast-paced environments, and are confident using Design My Night or similar systems to maximise sales and deliver exceptional experiences for guests.

Qualifications

• Experience in a customer-facing role with strong guest focus.
• Experience coordinating bookings and events.
• Ability to manage guest journey from enquiry to delivery.

Responsibilities

• Handle reservation administration on Design My Night.
• Assist the Sales Manager with enquiry management via phone and email.
• Assist the management team in ensuring smooth customer flow in the venue.
• Maintain knowledge of venue food and beverage and recommend options.
• Provide hospitality and clear communication with Traders and colleagues.
• Collaborate with venue teams to deliver events and service.
• Seat and assist customers; escalate issues when needed.
• Follow directions while staying calm in a busy environment.

Skills

Customer service

Hospitality

Reservation systems

On-site work

Tools

Design My Night

Job description

Bookings Coordinator

Application Deadline: 15 October 2026

Department: Venue Team

Employment Type: Zero Hours

Location: Spitalfields, London

Reporting To: Abi Watson

Compensation: GBP 14.80 / hour

Description

We're looking for a Bookings Co-ordinator to join us on a 4-month fixed-term contract, supporting the delivery of exceptional guest experiences at KERB Sports Bar, our vibrant venue and event space in the heart of Spitalfields Market.

This role is perfect for someone with a hospitality background, experience coordinating bookings and corporate events, and a genuine passion for selling unique and memorable spaces.

You'll manage reservations and enquiries across Design My Night, email and phone, supporting the Event Sales Manager and helping to drive bookings while ensuring a seamless guest journey from initial enquiry through to event delivery. You'll be confident building relationships with clients, handling corporate event requests, and identifying opportunities to maximise sales.

Working closely with our management team, bar and floor staff, and Traders, you'll help coordinate and deliver brilliant events and outstanding hospitality. If you're organised, commercially minded, thrive in a fast-paced environment, and love creating exceptional experiences for guests, we'd love to hear from you.

What you'll be doing

• Handling reservation administration on Design My Night
• Assisting the Sales Manager with enquiry management, answering phone calls, email response.
• Assisting the management team in ensuring that customer flow in and out of the venue is as smooth as possible.
• Maintaining a strong knowledge of the food and beverage offering at the venue and making recommendations to guests based on their preferences.
• Providing exceptional hospitality and ensuring effective communication with Traders and colleagues.
• Collaborating with all teams within the venue to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
• Seating and assisting customers with various requests, queries, and complaints/issues, and escalating to a line manager when necessary.
• Taking direction from senior members of the team while also using your judgment to complete tasks effectively and maintain a calm and professional approach in a busy environment.

What you'll bring to KERB

• Previous experience of working in a customer facing role with a strong focus on guest / customer experience and service, Ideally in a high-volume environment but this isn't essential!
• A passion for 'Exceptional Hospitality' and facilitating great guest experiences
• A willingness to rolling up your sleeves and pitch in from time to time on non-designated areas of the business - particularly on site
• Experience of working with Design my Night or other reservation systems desirable

What you'll get by joining KERB

• Generous F&B discount across KERB food and drinks
• CODE app membership
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 25 days holiday (excluding bank holidays) + birthday day off
• London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.