Host

KERB; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

KERB is looking for a Host to join their new venue in Spitalfields Market. The Host will provide exceptional hospitality, ensure smooth operations, and engage with guests to create unforgettable experiences. This role offers an opportunity to thrive in a dynamic, people-centric environment focused on delivering top-notch service.

Benefits

Generous F&B discount

Access to Employee Assistance Program (Hospitality Action)

25 days holiday + birthday day off

London Living Wage

Qualifications

• Previous experience in a customer-facing role.
• Passion for exceptional hospitality.
• Ability to work in a high-volume environment.

Responsibilities

• Engage with guests and enhance their experience.
• Handle reservations and maintain smooth customer flow.
• Collaborate with all teams to deliver exceptional service.

Skills

Customer service

Hospitality

Job description

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Description

As a rapidly growing business, we are hiring for a new and exciting venue concept in the heart of Spitalfields Market. As a Host, you'll be at the heart of providing exceptional hospitality, making sure our guests have an amazing time with top-notch service. You'll also spend your time on the floor engaging in conversation with our guests, taking drink orders, spreading great vibes, and creating unforgettable experiences. You'll work closely with our collaborative and people-centric management and supervisory team to keep everything running smoothly in both the front and back of the house areas. If you’d like to be part of a dynamic, hard-working but people-centric team, a role as a Host at KERB could be for you!

Department: Venue Team

Location: Spitalfields, London

Compensation: £13.85 / hour

Description

As a rapidly growing business, we are hiring for a new and exciting venue concept in the heart of Spitalfields Market. As a Host, you'll be at the heart of providing exceptional hospitality, making sure our guests have an amazing time with top-notch service. You'll also spend your time on the floor engaging in conversation with our guests, taking drink orders, spreading great vibes, and creating unforgettable experiences. You'll work closely with our collaborative and people-centric management and supervisory team to keep everything running smoothly in both the front and back of the house areas. If you’d like to be part of a dynamic, hard-working but people-centric team, a role as a Host at KERB could be for you!

What you'll be doing

• Handling reservation administration on Design My Night as required.
• Assisting the management team in ensuring that customer flow in and out of the venue is as smooth as possible.
• Maintaining a strong knowledge of the food and beverage offering at the venue and making recommendations to guests based on their preferences.
• Providing exceptional hospitality and ensuring effective communication with Traders and colleagues.
• Collaborating with all teams within the venue to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
• Seating and assisting customers with various requests, queries, and complaints/issues, and escalating to a line manager when necessary.
• Taking direction from senior members of the team while also using your judgment to complete tasks effectively and maintain a calm and professional approach in a busy environment.
  
  

What you'll bring to KERB

• Previous experience of working in a customer facing role with a strong focus on guest / customer experience and service, Ideally in a high-volume environment but this isn’t essential!
• A passion for ‘Exceptional Hospitality’ and facilitating great guest experiences
• A willingness to rolling up your sleeves and pitch in from time to time on non-designated areas of the business - particularly on site
• Experience of working with Design my Night or other reservation systems desirable
  
  

What you'll get by joining KERB

• Generous F&B discount across KERB food and drinks
• CODE app membership
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 25 days holiday (excluding bank holidays) + birthday day off
• London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Food and Beverage Services

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