Bookings Coordinator

KERB Food Ltd; Greater London; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

F&B discount

CODE app membership

Employee Assistance Program (Hospital|

Perks at Work discounts

25 days holiday + birthday off

London Living Wage

Best Companies accreditation

Job summary

KERB Food Ltd in London’s Spitalfields is seeking a Bookings Co-ordinator on a 4-month fixed-term contract to support guest experiences at KERB Sports Bar. You will manage reservations and enquiries across Design My Night, email and phone, supporting the Event Sales Manager and driving bookings while ensuring a seamless guest journey from enquiry to event delivery.

You’ll build relationships with clients, handle corporate event requests and identify opportunities to maximise sales, working with

Qualifications

• Experience in a customer-facing role with strong guest experience focus.
• Passion for exceptional hospitality and guest experiences.
• Willingness to roll up your sleeves and pitch in on non-designated areas on site.
• Experience with Design My Night or other reservation systems is desirable.

Responsibilities

• Handle reservation administration on Design My Night.
• Assist the Sales Manager with enquiry management, answering phone calls and emails.
• Assist the management team in ensuring smooth customer flow in and out of the venue.
• Maintain a strong knowledge of the food and beverage offering and make recommendations to guests based on preferences.
• Provide exceptional hospitality and ensure effective communication with Traders and colleagues.
• Collaborate with all teams within the venue to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
• Seat customers and assist with requests and complaints, escalating to a line manager when necessary.
• Take direction from senior team members while maintaining a calm, professional approach in a busy environment.

Skills

Customer experience

Hospitality mindset

Communication

Reservation systems

Tools

Design My Night

Job description

Bookings Coordinator

Application Deadline: 15 October 2026

Department: Venue Team

Employment Type: Zero Hours

Location: Spitalfields, London

Reporting To: Abi Watson

Compensation: £14.80 / hour

Description

We're looking for a Bookings Co-ordinator to join us on a 4-month fixed-term contract, supporting the delivery of exceptional guest experiences at KERB Sports Bar, our vibrant venue and event space in the heart of Spitalfields Market.

This role is perfect for someone with a hospitality background, experience coordinating bookings and corporate events, and a genuine passion for selling unique and memorable spaces.

You’ll manage reservations and enquiries across Design My Night, email and phone, supporting the Event Sales Manager and helping to drive bookings while ensuring a seamless guest journey from initial enquiry through to event delivery. You'll be confident building relationships with clients, handling corporate event requests, and identifying opportunities to maximise sales.

Working closely with our management team, bar and floor staff, and Traders, you'll help coordinate and deliver brilliant events and outstanding hospitality. If you're organised, commercially minded, thrive in a fast-paced environment, and love creating exceptional experiences for guests, we'd love to hear from you.

What you'll be doing

• Handling reservation administration on Design My Night
• Assisting the Sales Manager with enquiry management, answering phone calls, email response.
• Assisting the management team in ensuring that customer flow in and out of the venue is as smooth as possible.
• Maintaining a strong knowledge of the food and beverage offering at the venue and making recommendations to guests based on their preferences.
• Providing exceptional hospitality and ensuring effective communication with Traders and colleagues.
• Collaborating with all teams within the venue to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
• Seating and assisting customers with various requests, queries, and complaints/issues, and escalating to a line manager when necessary.
• Taking direction from senior members of the team while also using your judgment to complete tasks effectively and maintain a calm and professional approach in a busy environment.

What you'll bring to KERB

• Previous experience of working in a customer facing role with a strong focus on guest / customer experience and service, Ideally in a high-volume environment but this isn't essential!
• A passion for 'Exceptional Hospitality' and facilitating great guest experiences
• A willingness to rolling up your sleeves and pitch in from time to time on non-designated areas of the business - particularly on site
• Experience of working with Design my Night or other reservation systems desirable

What you'll get by joining KERB

• Generous F&B discount across KERB food and drinks
• CODE app membership
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 25 days holiday (excluding bank holidays) + birthday day off
• London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.