Duty Manager - Seven Dials Market

KERB; Greater London; On-site; GBP 22,702; Full time

Benefits offered by this job

Generous food and beverage discount

Employee Assistance Program

25 days holiday plus birthday day off

Access to CODE app membership

Job summary

A dynamic hospitality company is seeking a Duty Manager to oversee daily operations at Seven Dials Market in London. You'll lead a diverse front-of-house team, ensuring high service standards while managing guest relations and problem-solving on-site issues. Candidate should have proven experience in management roles within high-paced environments, strong leadership skills, and a passion for hospitality. Join us to make Seven Dials Market a top destination for food and drink.

Qualifications

• Proven experience in a floor, duty, or venue management role within a fast-paced environment.
• Strong leadership and communication skills to manage a diverse team.
• Calm under pressure, with the ability to problem-solve effectively.

Responsibilities

• Lead and motivate the front-of-house team for exceptional service.
• Oversee daily operations and ensure all areas are ready for trade.
• Act as the main point of contact for guest complaints and issues.

Skills

Floor management experience

Leadership skills

Communication skills

Proactive problem-solving

People skills

Tools

LightSpeed

Microsoft Office

Job description

Overview

As a Duty Manager at Seven Dials Market by KERB, you'll be at the heart of keeping the market running brilliantly during your shifts. You'll take ownership of day-to-day operations, lead and support our front-of-house teams and work closely with traders to make sure everything runs smoothly from open to close. You'll be the go-to person on the ground, making real-time decisions that keep our guests happy, our standards high, and the energy of the market exactly where it should be. Whether you're resolving challenges, driving service quality, or ensuring every corner of the venue is operating at its best, you'll play a vital role in cementing Seven Dials Market as an incredible destination for brilliant food, drink, and hospitality.

Location & Compensation

Department: Venue Management

Location: Covent Garden, London

Compensation: £16.48 / hour

What you'll be doing

• Lead, manage and motivate a diverse front-of-house team, including cleaning and security, fostering a positive and cohesive work environment
• Oversee all daily operations including opening and closing procedures, ensuring all areas are prepared, maintained and ready for trade
• Drive high standards of hospitality, table maintenance, cleanliness, health and safety across the venue at all times
• Act as the main point of contact for guests, handling complaints and resolving issues promptly and creatively
• Work closely with food traders and the wider management team to ensure smooth, high-quality service throughout each shift
• Deliver team briefings, manage schedules, monitor performance and support the growth and development of team members
• Handle incidents appropriately, escalating to senior management where necessary, and ensure all health and safety procedures are followed
• Complete shift reports and maintain clear communication with the senior management team
• Support the management team in developing and improving service practices, training, and team communication
• Have a confident working knowledge of LightSpeed and Design My Night, both front and back of house

What you'll bring to KERB

• Proven experience in a floor, duty, or venue management role within a fast-paced hospitality or events environment
• Strong leadership and communication skills, with the ability to manage and inspire a diverse team
• Excellent people skills and confidence with guests, traders, and large teams, with a genuine passion for building great experiences
• Calm under pressure, proactive, and able to think on your feet and problem-solve in a dynamic environment
• An interest and understanding of London's street food industry and wider food and drink scene
• Positive and flexible attitude, with a willingness to get stuck in across all areas of the operation
• Comfortable working evening and closing shifts
• Knowledge of Microsoft Office isn’t essential but would be advantageous
• Holding a Personal Licence would be a bonus
• Previous experience working with LightSpeed, Design My Night and Me&U

What you'll get by joining KERB

• Generous F&B discount across KERB food and drinks
• CODE app membership
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 25 days holiday (excluding bank holidays) + birthday day off
• A London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.