Client Support Executive

Confidential; England; Presencial; GBP 23.000 - 32.000; Jornada completa

Descripción de la vacante

Confidential is recruiting for a Client Support Executive on a permanent basis. The role focuses on delivering excellent customer service, coordinating appointments, handling orders and supporting sales activities in a busy environment.

You will work closely with client relations and growth teams to maintain strong customer relationships, manage diaries, respond to inquiries and assist with quotations and orders. A proactive, team-oriented approach is essential.

Formación

• Experience in customer service, sales support or administrative roles is required.
• A proactive, detail-oriented approach with strong communication skills.
• Ability to manage a varied workload and work well in a team.

Responsabilidades

• Coordinate customer and prospective client appointments, meetings and diaries.
• Provide professional support by telephone, email and online customer contact.
• Respond to enquiries and resolve queries to ensure a positive experience.
• Support the sales process by following up on quotations and opportunities.
• Process sales orders and raise purchase orders with suppliers.
• Obtain supplier quotations and prepare customer quotations for review.
• Maintain accurate customer records and order management systems.
• Monitor orders and customer queries with up-to-date information.
• Provide admin support to the Client Relations Manager, including diary management.
• Arrange travel and itineraries when required.
• Assist with cross-selling opportunities and sales targets.

Conocimientos

Customer service

Sales support

Administrative

Herramientas

Microsoft Office

CRM

ERP systems

Descripción del empleo

We are currently recruiting on behalf of our client for a Client Support Executive to join their team on a permanent basis.
This is an excellent opportunity for someone with strong customer service, administration and organisational skills who enjoys working in a busy, customer-focused environment.
Working closely with the Client and Growth teams, you will play a key role in supporting customer relationships, coordinating appointments, managing orders and assisting with sales activities. You will help ensure customers receive an excellent level of service while supporting the wider team in achieving its business and sales objectives.
The role would suit someone who is proactive, confident communicating with customers and colleagues, and able to manage a varied workload with accuracy and attention to detail.

Key Responsibilities

• Coordinate customer and prospective client appointments, meetings and diaries.
• Provide professional and customer-focused support by telephone, email and online.
• Respond to customer enquiries, resolve queries and help ensure a positive customer experience.
• Support the sales process by following up on quotations and prospective business opportunities.
• Process sales orders and raise purchase orders with suppliers.
• Obtain supplier quotations and prepare customer quotations for review and issue.
• Maintain accurate customer records, databases and order management systems.
• Monitor orders and customer queries, ensuring information is kept up to date.
• Provide administrative support to the Client Relations Manager, including diary management, correspondence and meeting preparation.
• Arrange travel and itineraries where required.
• Assist with cross-selling opportunities and support the wider team in achieving sales targets.

About You

• Previous experience in a customer service, sales support or administrative role.
• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to prioritise a varied workload.
• A customer-first approach, with a friendly and professional manner.
• Good attention to detail and the ability to maintain accurate records.
• Confidence handling customer enquiries and resolving issues effectively.
• A proactive approach, with the ability to work independently and as part of a team.
• The ability to remain positive, resilient and professional in a busy environment.
• Good IT skills, including Microsoft Office applications such as Excel and Outlook.

Experience with CRM or ERP systems would be beneficial, unfortunately a willingness to learn new systems is important.

What Our Client Offers

• A permanent position with an established business.
• The opportunity to develop your customer service, sales support and administrative skills.
• A varied role working closely with customer-facing and sales teams.
• The opportunity to contribute to customer satisfaction and business growth.