Reception & Customer Service Officer

Michael Page; Welshpool; On-site; GBP 19,000 - 23,000; Full time

Job summary

Michael Page is sourcing a polished receptionist for a renowned engineering and manufacturing client in Wales. You will be the first point of contact for customers, suppliers and visitors, delivering a professional, friendly experience and supporting day-to-day operations.

Key duties include managing the front-of-house, handling calls and emails, coordinating meeting rooms and registrations, and providing essential admin support to the Customer Service Team.

Qualifications

• Previous experience in Reception, Customer Service, Administration or another client/customer facing role.
• Outstanding communication and interpersonal skills.
• A professional, approachable and polished presentation.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence interacting with customers, suppliers and stakeholders at all levels.
• A proactive mindset with the initiative to solve problems independently.
• Intermediate Microsoft Office skills, including Outlook, Word and Excel.
• Reliability, resilience and a genuine desire to grow alongside the business.

Responsibilities

• Managing reception and front-of-house operations
• Greeting visitors and ensuring a professional customer experience
• Handling incoming calls, emails and customer enquiries
• Following up quotations and assisting with customer communication
• Coordinating meeting rooms, couriers and visitor registrations
• Providing administrative support to the Customer Service Team
• Maintaining accurate records and updating internal systems
• Building positive relationships with customers and stakeholders
• Supporting initiatives that enhance the overall customer experience

Skills

Reception

Customer Service

Administration

Communication

Organisational Skills

Tools

Outlook

Word

Excel

Job description

About Our Client

Our client is a global success story, recognised for delivering industry-leading solutions across engineering and manufacturing markets. With a strong reputation, continued growth and a commitment to investing in their people, they offer the rare combination of long-term stability, career development and the opportunity to join a business genuinely going places.

Job Description

Our client is seeking a polished and customer-focused professional to become the face of their business. As the first point of contact for customers, suppliers, contractors and visitors, you will play a vital role in creating exceptional first impressions while supporting the day-to-day operations.

• Managing reception and front-of-house operations
• Greeting visitors and ensuring a professional customer experience
• Handling incoming calls, emails and customer enquiries
• Following up quotations and assisting with customer communication
• Coordinating meeting rooms, couriers and visitor registrations
• Providing administrative support to the Customer Service Team
• Maintaining accurate records and updating internal systems
• Building positive relationships with customers and stakeholders
• Supporting initiatives that enhance the overall customer experience

The Successful Applicant

To be considered, you will demonstrate:

• Previous experience in Reception, Customer Service, Administration or another client/customer facing role
• Outstanding communication and interpersonal skills
• A professional, approachable and polished presentation
• Strong organisational skills and the ability to manage competing priorities
• Confidence interacting with customers, suppliers and stakeholders at all levels
• A proactive mindset with the initiative to solve problems independently
• Intermediate Microsoft Office skills, including Outlook, Word and Excel
• Reliability, resilience and a genuine desire to grow alongside the business