Travel Consultant / Administration Assistant

March Recruitment; Molesey; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

March Recruitment is recruiting a friendly, organised Travel Consultant / Administration Assistant to help clients plan personalised travel experiences, handle reservations and provide excellent customer service. The role is office-based initially with some flexibility to work from home after training.

You will also perform general administration, manage telephone enquiries and maintain accurate client records to ensure smooth travel arrangements and a positive customer journey.

Qualifications

• Strong customer service and communication skills.
• Excellent organisational and administrative abilities.
• Sharp attention to detail with multitasking ability.
• Confident with telephone calls and customer enquiries.
• Friendly, professional and personable approach.

Responsibilities

• Assist clients with travel arrangements and reservations.
• Provide personalised advice and support based on travel requirements.
• Handle customer enquiries by telephone and other channels.
• Maintain accurate booking and customer records.
• Provide general administrative support to the team.
• Coordinate travel arrangements and ensure details are accurate and up to date.
• Deliver a professional and personalised customer service experience.

Skills

Customer service

Communication

Organisation

Attention to detail

Telephone handling

Team player

Job description

Our client are looking for a friendly, organised and customer-focused Travel Consultant / Administration Assistant to join their team. You will be responsible for helping clients plan and arrange personalised travel experiences, handling reservations and providing a high level of customer service.

The role will also involve general administration and telephone calls, with regular interaction with clients to understand their requirements and ensure their travel arrangements run smoothly. The role will be fully office-based initially, with some flexibility to work from home occasionally once training has been completed.

Key Responsibilities

• Assist clients with travel arrangements and reservations.
• Provide personalised advice and support based on individual travel requirements.
• Handle customer enquiries by telephone and other communication channels.
• Maintain accurate booking and customer records.
• Provide general administrative support to the team.
• Coordinate travel arrangements and ensure details are accurate and up to date.
• Deliver a professional and personalised customer service experience.

Key Attributes

• Excellent customer service and communication skills.
• Strong organisational and administrative abilities.
• Good attention to detail and the ability to manage multiple tasks.
• Confident handling telephone calls and customer enquiries.
• A friendly, professional and personable approach.
• Ability to work effectively as part of a team.
• Previous experience in travel, hospitality or reservations would be advantageous.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation.