Client Care Co-Ordinator

Confidential; Beaconsfield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Supportive environment

Career development opportunities

Modern offices in Beaconsfield

Varied role with real responsibility

Job summary

Confidential in Beaconsfield seeks a Client Care Coordinator to be the first point of contact for clients. You will handle inbound calls via Microsoft Teams, listen with empathy, and arrange appointments for individuals facing challenging personal situations.

This role suits someone with a customer-focused background who enjoys helping people, building rapport, and delivering a positive experience from the very first interaction.

Qualifications

• Experience in receptionist, customer service, contact centre, client care or front-of-house roles.
• Excellent communication and telephone-based customer service skills.
• Warm, friendly and empathetic approach.
• Ability to build relationships with people from diverse backgrounds.
• Strong organisational skills and multitasking ability.
• Good IT skills, including Microsoft Office.

Responsibilities

• Handle a high volume of incoming calls.
• Take down personal information and enter it into the inhouse system.
• Diary management and appointment scheduling.
• Use Microsoft Teams to answer calls and book meetings.
• Maintain an empathetic, client-focused approach.
• Handle confidential information with discretion.

Skills

Reception & Front of House

Customer service

Telephone handling

Empathy

Relationship building

Organisational skills

Microsoft Office

Attention to detail

Calm under pressure

Confidentiality

Tools

Microsoft Teams

Job description

Our client is looking for a Client Care Coordinator to join a fantastic, innovative, and friendly team based in Beaconsfield. You'll be the first point of contact for clients, handling inbound calls via Microsoft Teams, listening with empathy, and arranging appointments for individuals who may be going through challenging personal situations.

This is an excellent opportunity for someone with a customer-focused background who enjoys helping people, building rapport, and delivering a positive experience from the very first interaction.

Company Benefits

• - Competitive salary
• - Supportive and professional working environment
• - Career development opportunities
• - Modern offices in Beaconsfield
• - Varied and engaging role with real responsibility

Key Responsibilities

• - Managing a high volume of incoming calls
• - Taking down personal information and adding their details to the inhouse system
• - Diary management
• - Using Microsoft Teams to answer calls and book in meetings
• - Having an empathetic approach
• - Dealing with confidential information

Experience and Skills Requirements

• - Previous experience based in a Receptionist, Customer Service, Contact Centre, Client Care, or Front of House role
• - Excellent communication and telephone-based customer service skills
• - A warm, friendly, and empathetic approach
• - Confidence building relationships with people from all backgrounds
• - Strong organisational skills and the ability to multitask effectively
• - Good IT skills, including Microsoft Office
• - High attention to detail and accuracy
• - Reliable, professional, and able to remain calm under pressure

If you enjoy being at the heart of a business and delivering exceptional service, we d love to hear from you.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.