Healthcare Appointments & Scheduling Coordinator

Nuffield Health; Cambridge; On-site; GBP 23,000 - 28,000; Full time

Job summary

Nuffield Health Cambridge is hiring a Bookings Administrator to manage a large volume of email referrals and appointments within the Bookings Team. The role supports hospital service delivery and strives to exceed customer expectations.

Preferred qualification NVQ Level 2 in Business and Administration and experience in customer-facing environments. Join a charity-focused healthcare group delivering patient care and wellbeing.

Qualifications

• NVQ level 2 in Business and Administration or equivalent.
• Experience in a customer-facing environment.
• Experience administering large volumes of email requests.

Responsibilities

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department.
• Handle appointments bookings and changes.
• Co-ordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.

Skills

Customer service

Attention to detail

Data accuracy

Communication

Education

NVQ Level 2 in Business and Administration

Job description

Nuffield Health Cambridge is hiring a Bookings Administrator to manage a large volume of email referrals and appointments within the Bookings Team. The role supports hospital service delivery and strives to exceed customer expectations.

Preferred qualification NVQ Level 2 in Business and Administration and experience in customer-facing environments. Join a charity-focused healthcare group delivering patient care and wellbeing.