Theatre Administrator

Nuffield Health, Exeter Hospital; Exeter; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Exeter Hospital is seeking a Theatre and Bookings Administrator to manage a high volume of referrals and appointment requests. The role requires care, empathy and strong administrative skills to support the hospital’s service delivery and patient experience.

With a permanent full‑time contract, you will coordinate room and consultant availability, create and adjust clinics, and generate routine reports.

Qualifications

• NVQ Level 2 in Business and Administration or equivalent.
• Experience in a customer facing environment.
• Able to manage high volumes of email requests and enquiries.
• Strong attention to detail and data accuracy.

Responsibilities

• Demonstrate empathy, warmth and professionalism.
• Ensure administration and service delivery meets required standards and timescales.
• Maintain data accuracy using appropriate systems.
• Prepare standard and ad hoc reports.
• Handle appointment bookings and changes.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics to support business needs.

Skills

Customer service

Administrative skills

Attention to detail

Data accuracy

Education

NVQ level 2 in Business and Administration or equivalent

Tools

Administrative systems

Job description

Exeter Hospital | Administration | Permanent contract | Full time

£25,038 per annum

37.5 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Theatre and Bookings Administrator in our hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As our Theatre and Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs

Helping you feel good.

• Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

Nuffield Health Exeter Hospital

The Exeter Nuffield hospital is based next to the RD&E hospital in Wonford, Exeter. The hospital has 2 theatres, as well as a hybrid cardiac catheter laboratory/theatre and an Endoscopy suite. There are two ward areas: an inpatient area with 21 beds and a day-case ward with 12 beds. We also have a busy outpatient department, pharmacy, physiotherapy, and radiology department including an MRI scanner. We specialise in elective orthopaedic and spinal surgery, cardiology including invasive procedures, general surgery, plastics and cosmetic surgery, ENT, and gynaecology. The Hospital has a MAKO robot that undertakes some of the joint replacement surgery which we have become well known for in this field of surgery.

Join Nuffield Health and create the future you want, today.

It starts with you.