Patient Access & Booking Specialist

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 21,000 - 25,000; Full time

Job summary

Walsall Healthcare NHS Trust is seeking an Access Administrator to support the day-to-day operations of the Outpatient and Inpatient Access Team. You will provide a professional, efficient centralised booking service for theatre sessions and outpatient clinics, working across multiple teams within Outpatients.

The role requires outstanding customer service, excellent communication, calm multi-tasking abilities and a team-oriented approach to support patient access and experience.

Qualifications

• Outstanding customer service skills or experience in a busy customer care environment.
• Ability to work calmly, logically and methodically while multi-tasking to meet service demands.
• Strong communication skills and ability to work well under pressure as part of a team.

Responsibilities

• Facilitate booking of inpatient theatre lists with CareFlow/Blue Spier theatre systems and outpatient clinics with appropriate comments.
• Reschedule or cancel patient appointments efficiently, offering choices for time/date.
• Use Envoy Text Messaging to contact patients about cancellations and reminders.
• Liaise with GP surgeries, Care Group Services and other healthcare professionals as required.
• Print and process patient referrals into CareFlow to support scan triage.
• Answer internal calls promptly and provide a courteous, caring service to patients and colleagues.

Skills

Customer service

Communication

Multi-tasking

Team player

Tools

Microsoft Office

Job description

Walsall Healthcare NHS Trust is seeking an Access Administrator to support the day-to-day operations of the Outpatient and Inpatient Access Team. You will provide a professional, efficient centralised booking service for theatre sessions and outpatient clinics, working across multiple teams within Outpatients.

The role requires outstanding customer service, excellent communication, calm multi-tasking abilities and a team-oriented approach to support patient access and experience.