Scheduling and Booking Administration Manager

NHS Jobs; Coventry; Presencial; GBP 42.000 - 54.000; Jornada completa

Descripción de la vacante

NHS Jobs is seeking a Scheduling and Booking Administration Manager to oversee outpatient booking administration across designated specialties. You will lead the booking teams, monitor waiting lists, and ensure appointments align with policy and clinical prioritisation.

The role requires proactive management of clinic capacity, timely rebooking of cancelled appointments, and collaboration with clinical teams to optimise patient pathways.

Formación

• Experience managing outpatient booking teams.
• Strong understanding of RTT and national access standards.
• Proven ability to implement policies and procedures.

Responsabilidades

• Lead day-to-day management of booking teams and admin functions.
• Monitor waiting lists and backlogs to ensure timely access.
• Oversee appointment outcomes and pathway progression.
• Collaborate with clinical teams to maximise clinic capacity.
• Produce reports on utilisation, waiting lists and access targets.

Conocimientos

Leadership

Staff management

Healthcare admin

Descripción del empleo

Scheduling and Booking Administration Manager

To assume overall responsibility for the operational management of outpatient bookingadministration services, ensuring effective appointment scheduling, waiting list managementand patient pathway administration across designated specialties. This will require: Lead the day-to-day management of booking teams and associated administrative functions. Ensure appointments are booked in accordance with Trust access policies and clinical prioritisation requirements. Monitor booking backlogs, work queues and waiting lists to ensure timely patient access. Support effective utilisation of clinic capacity through proactive management of available appointments. Ensure cancelled appointments are rebooked within agreed timescales. Oversee the management of appointment outcomes and pathway progression. Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures. Participation in the developing and updating of current local and Trust wide training packages in line with National guidance. Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources. Responsibility for departmental performance including participation in the setting of objectives and standards. Representing the department in appropriate forums. Continuous review/updating of administration policies and procedures and supporting documentation and or systems. Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and Trust. Liaise with local ICT helpdesk to raise technical issues relating to relevantdepartmental IT systems. Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation. Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as required. Co Responsibility for the education and development of the administrative staff including undertaking some Personal Development Reviews. Key Result Areas and Performance Support compliance with Referral to Treatment (RTT) pathways and national access standards. Monitor waiting list validation activities and ensure administrative actions are completed within agreed timescales. Escalate capacity, demand or pathway concerns to operational leads. Provide operational oversight of patient tracking processes and exception reporting. Work collaboratively with clinical teams to maximise utilisation and reduce avoidable delays in patient care. Produce and analyse reports relating to clinic utilisation, waiting list performance, booking productivity and patient access measures. Monitor performance against national, Trust and specialty-specific access targets. Identify trends and implement corrective actions where performance falls below expected standards. Support delivery of Better Booking objectives and improvement programmes. Lead initiatives to improve productivity, efficiency and patient experience across booking services For further details please see the attached job description.