Welcome Clerk - Receptionist

Royal Devon University Healthcare NHS Foundation Trust; Exmouth; On-site; GBP 23,000 - 28,000; Full time

Job summary

Royal Devon University Healthcare NHS Foundation Trust seeks a Welcome Clerk - Receptionist at Exmouth Hospital. You will greet patients and visitors, register them, and manage appointments while maintaining confidentiality.

Working in MIU and outpatient clinics, you will support smooth service delivery and liaise with clinical teams to ensure accurate records and a welcoming environment. The role is 23 hours per week with a fixed-term of 12 months.

Responsibilities

• Welcomes patients, visitors and staff at MIU and outpatient clinics.
• Registers patients accurately and assists with appointment management.
• Handles enquiries professionally, maintaining confidentiality and quality of service.

Job description

The Welcome Clerk - Receptionist is responsible for providing a professional, efficient, and welcoming reception service for patients, visitors, and healthcare professionals attending the Minor Injuries Unit and outpatient clinics. The post holder acts as the first point of contact, ensuring patients are registered accurately, appointments are managed effectively, and enquiries are handled sensitively and confidentially.

About the Role

More detail about the role

We are looking for a motivated, organised, and patient-focused individual to join our team as a Welcome Clerk - Receptionist.

As the first point of contact for patients, relatives, carers, and visitors, you will play a key role in creating a welcoming and professional environment while supporting the smooth running of our Minor Injuries Unit and Outpatient services. This is a varied and rewarding role where no two shifts are the same.

You will be responsible for providing high-quality reception and administrative support, ensuring patients receive an efficient service from arrival through to departure. Working closely with the MIU clinical team, you will help maintain accurate records, and support the delivery of safe and effective patient care.

Working Pattern:23 hours,Monday 8- 4:30, Saturday and Sunday - 8 - 4 pm

Interview Date:To Be Confirmed

For further information please contact:Teresa Denning, Locality Business Manager, 07976 957783 or [e-mail]

This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

• Salary Band 2 £25,272 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-63303-14591
• Contract Type Fixed Term
• Closing Date 6 November, 2026
• Job Category Administration
• Location Exmouth Hospital, Claremont Grove, Exmouth, United Kingdom