Exeter Complaints & Customer Experience Specialist

Red-Recruitment; Exeter; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free on-site parking

Modern and smart offices

Friendly working environment

Job summary

Red Recruitment is seeking a dedicated Complaints Administrator to join our client’s team at Peninsula Business Park in Exeter. This temporary, office-based role involves reviewing customer complaints, routing them to the right teams, and providing administrative support throughout the process.

You will communicate with customers by phone, email and letter, helping to resolve issues and maintain accurate case records.

Qualifications

• Previous complaints administration or complaint-handling experience is essential.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and meet targets and SLAs.

Responsibilities

• Review customer complaints relating to water, wastewater, billing, service delivery and other issues.
• Identify the appropriate department and assign cases to the correct queue.
• Support the management of complaint cases in line with procedures and regulatory requirements.
• Communicate with customers by telephone, email and letter and keep them informed.
• Assist with first-contact resolution where possible and gather information for resolution.
• Maintain complete case records and meet service targets.

Skills

Complaints handling

Customer service

Communication skills

Investigation

Attention to detail

MS Office

Education

Tools

Microsoft Office

CRM systems

Job description

Red Recruitment is seeking a dedicated Complaints Administrator to join our client’s team at Peninsula Business Park in Exeter. This temporary, office-based role involves reviewing customer complaints, routing them to the right teams, and providing administrative support throughout the process.

You will communicate with customers by phone, email and letter, helping to resolve issues and maintain accurate case records.