Booking & Customer Care Specialist

Accora; Cambridge; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free hot drinks and snacks

Annual leave 25 days + public holidays

Private medical healthcare cover

Training and development opportunities

Job summary

Accora in Cambridge is seeking a Booking Co-Ordinator within Customer Care to front our sales efforts by engaging with clients, booking seating assessments, and coordinating with the Customer Care team. You will handle calls and emails, book assessments into the diary of product specialists, and support the sales team to optimise scheduling and responsiveness.

Ideal candidates have at least A-level and customer service experience, strong English, diary management aptitude, and a full driving

Qualifications

• It is desirable that the postholder has A-level standard or equivalent.

Responsibilities

• Answering telephone calls and emails from our customers in a timely manner
• Booking seating and FloorBed assessments into the relevant product specialist’s diary
• Working closely with the product specialist team and ISC colleagues to ensure most efficient use of PS’s day
• Occasionally outbound calls and emails may be required to customers to promote assessments
• Processing credit card expenses for product specialists
• General support for sales team

Skills

Customer service

Diary management

Teamwork

English proficiency

Geographical knowledge

ICT skills

Education

A-level or equivalent

Tools

Google Maps

Diary systems

Job description

Accora in Cambridge is seeking a Booking Co-Ordinator within Customer Care to front our sales efforts by engaging with clients, booking seating assessments, and coordinating with the Customer Care team. You will handle calls and emails, book assessments into the diary of product specialists, and support the sales team to optimise scheduling and responsiveness.

Ideal candidates have at least A-level and customer service experience, strong English, diary management aptitude, and a full driving