Customer Experience Specialist — Admin & Booking Support

Kingston Bagpuize; Kingston Bagpuize; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Competitive earnings

Generous holiday entitlement

Full training and ongoing support

Modern office environment

Friendly and collaborative team

Long-term job opportunity

Career progression and development

Employee-focused culture

Job summary

Kingston Bagpuize is seeking a Customer Service Advisor to deliver an excellent experience for business customers. You will respond to inquiries by phone and email, manage bookings, process information in internal systems, and coordinate appointments within a supportive team.

This full-time role in Abingdon offers on-site work, full training, and clear opportunities for progression in a growing organisation focused on quality service.

Qualifications

• Previous customer service, administration, customer support or sales support experience.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good organisational and time management skills.
• Microsoft Office skills including Word, Excel and Outlook.
• Experience using CRM software (Salesforce) would be beneficial.
• Recent university graduates with strong communication skills and a genuine interest in customer service.

Responsibilities

• Respond to customer enquiries by telephone and email.
• Manage customer bookings and service requests.
• Process customer information using internal systems.
• Coordinate appointments and service delivery activities.
• Liaise with internal departments to resolve customer queries.
• Build positive relationships and ensure high level of service.
• Maintain accurate records and update customer information.
• Support the wider team with administrative and customer service activities.
• Handle varied daily tasks to maintain customer satisfaction.

Skills

Communication skills

Attention to detail

Time management

Microsoft Office

CRM software

Education

Recent university graduate

Tools

CRM software

Job description

Kingston Bagpuize is seeking a Customer Service Advisor to deliver an excellent experience for business customers. You will respond to inquiries by phone and email, manage bookings, process information in internal systems, and coordinate appointments within a supportive team.

This full-time role in Abingdon offers on-site work, full training, and clear opportunities for progression in a growing organisation focused on quality service.