Boilers & AC Helpdesk Advisor — Training & Growth

Catering; Swillington Common; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Training and development provided

40-hour week

Weekend hours

Job summary

Catering is seeking a Helpdesk Advisor to join the Boilers & AC team in Swillington Common. You will handle technical queries, provide clear advice, and resolve issues by phone, helping customers with boilers and air conditioning products.

The role offers a starting salary of £27,000, rising to £28,000 after a 6-month probation, with a 40-hour week and occasional weekends. We value a calm, professional communicator who can explain technical information and develop product knowledge through

Qualifications

• Strong communication and customer service skills.
• Confidence speaking with customers over the telephone.
• Technically minded with a logical approach to problem solving.
• Ability to understand and explain technical information.
• Willingness to learn and develop product knowledge.
• Good organisation skills and attention to detail.
• Calm and professional when dealing with problems.

Responsibilities

• Support customers with technical queries relating to boilers and air conditioning.
• Provide clear and professional advice to customers.
• Work through technical problems and help identify suitable solutions.
• Handle customer queries confidently by telephone.
• Develop a strong understanding of our client’s products and services.
• Escalate issues where further technical support is required.
• Maintain a high level of customer service throughout every interaction.

Skills

Strong communication

Customer service

Telephone confidence

Technical mindset

Problem solving

Attention to detail

Calm and professional

Tools

Boilers & AC product knowledge

Job description

Catering is seeking a Helpdesk Advisor to join the Boilers & AC team in Swillington Common. You will handle technical queries, provide clear advice, and resolve issues by phone, helping customers with boilers and air conditioning products.

The role offers a starting salary of £27,000, rising to £28,000 after a 6-month probation, with a 40-hour week and occasional weekends. We value a calm, professional communicator who can explain technical information and develop product knowledge through