Bodyshop Office Manager — Lead Admin, Scheduling & Customer Care

ZIGUP plc; Sheffield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus scheme

23 days annual leave + public holidays

Birthday day off

Life assurance (x2 salary)

Vehicle-leasing schemes

Pension & Save-as-you-earn

Benefits app with discounts

Health & Wellbeing services

Stream App pay flexibility

Job summary

FMG Repair Services in Sheffield seeks an Office Manager to oversee the busy bodyshop administration and support the General Manager and operational teams. You will coordinate vehicle repairs, manage customer communications, maintain records and ensure processes meet high standards.

Lead the administration team, drive continuous improvement, and build strong relationships with customers and insurers, contributing to efficient repair delivery and a right-first-time approach.

Qualifications

• Highly organised and proactive individual.
• Leads the administration function and deputises for the General Manager.
• Drives continuous improvement and strong customer relationships.
• Ensures right-first-time service delivery throughout repairs.

Responsibilities

• Lead the day-to-day administration within a busy bodyshop.
• Provide administrative support to the General Manager and deputise in their absence.
• Manage and develop the administration team, driving performance.
• Build strong relationships with customers and insurers, ensuring clear communication.
• Coordinate bookings and vehicle completion dates with Production and Scheduling.
• Maintain accurate records, systems and compliance documentation.

Skills

Leadership

People management

Organisation

Customer communication

Continuous improvement

Job description

FMG Repair Services in Sheffield seeks an Office Manager to oversee the busy bodyshop administration and support the General Manager and operational teams. You will coordinate vehicle repairs, manage customer communications, maintain records and ensure processes meet high standards.

Lead the administration team, drive continuous improvement, and build strong relationships with customers and insurers, contributing to efficient repair delivery and a right-first-time approach.