Office Manager — Lead Admin, Team & Customer Relations

FMG Repair Services Limited; Sheffield; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Bonus scheme

23 days annual leave

Life Assurance (x2)

Pension & Save-as-you-earn

Job summary

FMG Repair Services Limited in Sheffield is seeking an Office Manager to oversee the busy bodyshop administration, support the General Manager and coordinate with production, scheduling and customer teams to ensure smooth repairs.

You will lead the administration team, maintain records, drive continuous improvement, and build strong relationships with customers and insurers while ensuring compliance and right-first-time delivery.

Responsibilities

• Lead the day-to-day administration function within a busy bodyshop, ensuring smooth and efficient operations.
• Provide administrative support to the General Manager and deputise in their absence.
• Manage, support and develop the administration team, driving performance and continuous improvement.
• Build strong relationships with customers and insurers, ensuring excellent communication throughout the repair process.
• Work closely with Production and Scheduling teams to coordinate bookings and vehicle completion dates.
• Maintain accurate records, management systems and compliance documentation in line with company standards.
• Ensure adherence to all company procedures, Health & Safety requirements and a right-first-time approach to service delivery.

Job description

FMG Repair Services Limited in Sheffield is seeking an Office Manager to oversee the busy bodyshop administration, support the General Manager and coordinate with production, scheduling and customer teams to ensure smooth repairs.

You will lead the administration team, maintain records, drive continuous improvement, and build strong relationships with customers and insurers while ensuring compliance and right-first-time delivery.