Bodyshop Customer Advisor: Service-Focused Role

Pentagon Mazda; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

31 days holiday including Bank Holiday

Recommend a Friend Scheme

Discounted days out with family and朋友

Retail discounts

Fully funded qualifications

Manufacturer training

Salary Finance

Employee Assistance Programme

Pension scheme contributions

Friends & family referral payments

Discounts on products and services

Job summary

Pentagon Motor Group in Derby is seeking a Bodyshop Consultant to join our busy Bodyshop team. You will deal with customers face-to-face and by phone, liaise with insurers, and operate the bodyshop computer system to process invoices, documents and job cards.

The ideal candidate will have strong customer service and administration skills, excellent communication abilities, and a meticulous eye for detail. Monday to Friday 08:30–17:30, with comprehensive development opportunities available.

Qualifications

• Face-to-face customer service experience.
• Excellent customer service and administration skills.
• Friendly and helpful attitude.
• Strong communication skills, especially telephone skills.
• Ability to work under pressure with high accuracy.
• Good IT skills.
• Ability to record vehicle histories and data accurately.
• Positive can-do attitude and team player.

Responsibilities

• Dealing with customers both face-to-face and over the telephone.
• Liaising with Insurance Companies and other suppliers.
• Operating the Bodyshop computer system.
• Processing invoices, customer insurance documents and job cards.
• Handling customer payments.
• Working to a high level of accuracy.
• Participating in measurement and feedback processes.
• Working closely with other members of the Bodyshop team.

Skills

Customer service

Administration

Communication

IT skills

Organisational skills

Driving licence

Job description

Pentagon Motor Group in Derby is seeking a Bodyshop Consultant to join our busy Bodyshop team. You will deal with customers face-to-face and by phone, liaise with insurers, and operate the bodyshop computer system to process invoices, documents and job cards.

The ideal candidate will have strong customer service and administration skills, excellent communication abilities, and a meticulous eye for detail. Monday to Friday 08:30–17:30, with comprehensive development opportunities available.