Bodyshop Admin: Fast-Paced Customer Care & Claims

Stoneacre; Cambridgeshire and Peterborough; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Industry leading competitive salary

Training and development programmes

Career progression opportunities

Pension scheme

Uniform provided

Long service reward

Customer introduced reward

Employee discounts

Wellness programme

Free parking

Job summary

Stoneacre is recruiting a Bodyshop Administrator in Peterborough to support busy Bodyshops with accurate administrative documents and exceptional customer service. You will work with Bodyshop Managers, receptionists and the Parts department to process claims, schedule estimates and repairs, and maintain professional communication with customers.

The role emphasizes a high standard of customer care in a fast-paced automotive environment, with training provided to develop skills in Kerridge/CDK

Qualifications

• Previous Bodyshop Administration experience in the automotive industry is helpful but training can be given.
• Experience using Kerridge/CDK or similar systems is advantageous.
• You are computer literate, especially Microsoft Office and Excel.
• You have excellent communication and organisation skills.
• You are committed to providing excellent customer service in a busy, high-pressured environment.
• We want you to love what you do – the rest will come naturally.

Responsibilities

• Prioritise workload from centralised email inbox.
• Collaborate with Bodyshop Managers, receptionists and the Parts department.
• Qualify and process customer insurance claims.
• Book estimate and repair appointments.
• Maintain a professional manner at all times.
• Communicate effectively in person, by telephone or email to deliver premium customer service.
• Build rapport with internal sites, staff and external customers.
• Handle customer claims and keep customers updated daily.

Skills

Bodyshop administration

Customer service

Communication

Organisation

Tools

Kerridge/CDK

Microsoft Excel

Microsoft Office

Job description

Stoneacre is recruiting a Bodyshop Administrator in Peterborough to support busy Bodyshops with accurate administrative documents and exceptional customer service. You will work with Bodyshop Managers, receptionists and the Parts department to process claims, schedule estimates and repairs, and maintain professional communication with customers.

The role emphasizes a high standard of customer care in a fast-paced automotive environment, with training provided to develop skills in Kerridge/CDK