Bodyshop Administrator - Cupra Seat

Stoneacre; Cambridgeshire and Peterborough; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Industry leading competitive salary

Training and development programmes

Career progression opportunities

Pension scheme

Uniform provided

Long service reward

Customer introduced reward

Employee discounts

Wellness programme

Free parking

Résumé du poste

Stoneacre is recruiting a Bodyshop Administrator in Peterborough to support busy Bodyshops with accurate administrative documents and exceptional customer service. You will work with Bodyshop Managers, receptionists and the Parts department to process claims, schedule estimates and repairs, and maintain professional communication with customers.

The role emphasizes a high standard of customer care in a fast-paced automotive environment, with training provided to develop skills in Kerridge/CDK

Qualifications

• Previous Bodyshop Administration experience in the automotive industry is helpful but training can be given.
• Experience using Kerridge/CDK or similar systems is advantageous.
• You are computer literate, especially Microsoft Office and Excel.
• You have excellent communication and organisation skills.
• You are committed to providing excellent customer service in a busy, high-pressured environment.
• We want you to love what you do – the rest will come naturally.

Responsabilités

• Prioritise workload from centralised email inbox.
• Collaborate with Bodyshop Managers, receptionists and the Parts department.
• Qualify and process customer insurance claims.
• Book estimate and repair appointments.
• Maintain a professional manner at all times.
• Communicate effectively in person, by telephone or email to deliver premium customer service.
• Build rapport with internal sites, staff and external customers.
• Handle customer claims and keep customers updated daily.

Connaissances

Bodyshop administration

Customer service

Communication

Organisation

Outils

Kerridge/CDK

Microsoft Excel

Microsoft Office

Description du poste

We are excited to be recruiting for a Bodyshop Administrator. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.

This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best.

You will be responsible for assisting the Bodyshops in daily controls and provide exceptional administrative support and the highest level of customer service to our customers. If you have a passion for working in a busy high-pressured environment then what are you waiting for…

As a Bodyshop Administrator, you will be a valued team member committed to delivering accurate administrative documents and the best customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.

Do we have your interest…?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry leading competitive salary
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as a Bodyshop Administrator...

Prioritising workload from centralised email inbox:

• You will work efficiently and effectively alongside the Bodyshop Managers, receptionists and Parts department.
• Qualifying and processing customer insurance claims
• Booking estimate appointments and repair appointments
• Maintain a professional manner at all times.
• Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
• Building rapport with internal sites / staff and external customers
• Dealing with own customer claims and keep customers ‘up to date’ daily

About you…

• Previous Bodyshop Administration experience within the automotive industry would be helpful but administrative experience in another environment will be considered as full training can be given.
• Previous experience of using Kerridge/CDK or a similar system would be advantageous but is not essential.
• You will be computer literate, especially Microsoft Office and Excel
• You will have excellent communication and organisation skills.
• Committed to providing excellent customer service and thrive in a busy high-pressured environment.
• We want you to love what you do – The rest will come naturally.

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

Create a job alert for this search

Bodyshop Administrator - Cupra Seat Peterborough, UK