BM Caterers - General Manager

BaxterStorey; City of Westminster; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

An annual day off for your birthday

Monthly masterclasses with Michelin‑st

Fully funded development courses from

Apprenticeship and career development

Freedom Friday - paid day off to volun

Free lunch on shift

Discounts and cashback at retail/leisu

24/7 access to Mental Health Charter

Enhanced parental leave

Paid leave for fertility treatment

Extra paid day off for wedding/commit.

Pension and life assurance

Job summary

BM Caterers is seeking a General Manager to lead one of our sites in the UK, delivering outstanding food, service and culture. You will oversee the entire site operation, motivate and develop the team, and nurture strong client relationships to maintain high standards of customer satisfaction.

The role requires a proven track record in hospitality management, a hands-on leadership style and a passion for operational excellence.

Qualifications

• Proven experience in a management role within hospitality or contract catering.
• Strong commercial and operational awareness.
• A passion for food, service and people development.
• Excellent communication and client relationship skills.
• A hands‑on, solutions-focused approach.

Responsibilities

• Leading the overall site operation.
• Managing service standards, budgets and day-to-day performance.
• Building strong relationships with clients and customers.
• Inspiring, developing and supporting your team.
• Driving food quality, innovation and customer satisfaction.
• Managing cost controls and financial performance.
• Ensuring compliance and company standards are maintained.
• Bringing BM culture and energy to life on site.

Skills

Hospitality management

Client relationships

People development

Operations awareness

Food quality

Job description

Salary: £45000 per year

Contract: Full time, Permanent , Monday to Friday

Lead a site, inspire a team, shape the experience

We’re looking for an experienced General Manager to lead one of our sites and help deliver the food, service and culture BM Caterers is known for.

This is an exciting opportunity for a strong hospitality leader who is passionate about people, operational excellence, innovation and client relationships.

Job Description

What you’ll be doing

• Leading the overall site operation
• Managing service standards, budgets and day-to-day performance
• Building strong relationships with clients and customers
• Inspiring, developing and supporting your team
• Driving food quality, innovation and customer satisfaction
• Managing cost controls and financial performance
• Ensuring compliance and company standards are maintained
• Bringing BM culture and energy to life on site

Qualifications

What we’re looking for

• Proven experience in a management role within hospitality or contract catering
• Strong commercial and operational awareness
• A passion for food, service and people development
• Excellent communication and client relationship skills
• A hands‑on, solutions-focused approach

Additional Information

Why join BM Caterers?

• An annual day off for your birthday
• Monthly masterclasses with Michelin‑starred chefs
• Fully funded development courses from Levels 2 to 7
• Apprenticeship and career development opportunities
• Freedom Friday - a paid day off to volunteer at a charity of your choice
• Free lunch on shift
• Discounts and cashback at a wide range of retail and leisure outlets
• 24/7 access to the Mental Health Charter App
• Enhanced parental leave
• Paid leave for fertility treatment
• Extra paid day off for your wedding or commitment day
• Pension and life assurance

At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.