Biling Team Leader

We Are Workforce Ltd; Coventry; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

We Are Workforce Ltd is seeking a Billing Team Leader in Coventry to oversee a 3-2 hybrid work pattern, guiding a team responsible for accurate invoicing and revenue governance. You will drive performance, reporting, and KPI monitoring while ensuring compliance with contractual terms.

The role requires strong Excel skills, attention to detail, and the ability to manage multiple stakeholders across the billing lifecycle.

Qualifications

• Experience in billing roles with high volume invoicing.
• Proven ability to manage deadlines and team performance."
• Strong communication with internal and external stakeholders.
• Excellent attention to detail with strong controls mindset.
• Proficient in Excel and financial reporting techniques.
• Experience resolving billing queries and issues.

Responsibilities

• Lead, motivate, coach, and develop the Billing Administrators team.
• Manage workload allocation to meet deadlines and KPIs.
• Oversee accurate and timely production of invoices and related activities.
• Ensure billing controls comply with policies and regulations.
• Identify and implement process improvements and automation opportunities.

Skills

Billing leadership

Team management

Deadline management

Stakeholder communication

Process improvement

Attention to detail

Excel

Education

AAT qualification

Tools

M3 ERP

Job description

Commensurate with the position of your role within the organisation, you will be required to adopt a flexible approach to the hours worked and which may be necessary for the proper performance of your duties. The basic contractual hours will be 37.5 hours per week, with an unpaid lunch break of half an hour.

This role is hybrid with expectations of 3 days in the office and 2 days working from home.

Job Purpose Summary

To lead and support the Billing Team in delivering accurate, timely, and compliant billing services, ensuring strong financial controls, excellent customer service and effective revenue management while driving continuous improvement across billing processes and systems.
Ensuring appropriate KPI’s are produced and monitored to provide an overall support to Transactional Finance Manager with regards to daily management of the Billing Team.

General Responsibilities

• adhere to all statutory requirement regarding fire, health, safety and hygiene.
• participate in cross / multi skilled training within your department or other departments as deemed appropriate by your Manager.
• carry out any reasonable instruction as directed by a Manager [or Director]
• deal with all internal and external customers in a professional and courteous manner at all times.
• maintain a high level of dress and appearance at all times adhering to PPE where the role requires this
• attend any training sessions as requested and adhere to all company regulations.
• from time to time you may be required to carry out duties outside the normal sphere of work as may be reasonably requested by Management.

Job Specific Responsibilities and Accountabilities

Team Leadership & Management

• Lead, motivate, coach, and develop a team of Billing Administrators
• Conduct regular one-to-one meetings and performance reviews
• Set individual and team objectives and monitor performance against appropriate KPIs
• Manage workload allocation to ensure all deadlines are achieved
• Support recruitment, onboarding, training and succession planning activities.
• Address performance, attendance and conduct issues in line with company policies.

Billing Operations

• Oversee and contribute to the accurate and timely production of customer invoices and other associated activities within the billing team.
• Ensure all billing activities are completed in accordance with contractual agreements and company procedures.
• Review & support in the resolution of billing queries and discrepancies, including acting communicating with both internal & external stakeholders.
• Implement and maintain robust billing controls and processes, including KPI reporting & monitoring to ensure billing accuracy & compliance.
• Ensure compliance with financial policies, regulatory requirements and contractual obligations.
• Identify and mitigate billing risks and potential revenue leakage.
• Maintain up-to-date process documentation and standard operating procedures.

Process Improvement

• Continuously review billing processes to increase efficiency and accuracy on conjunction with the Transactional Finance Manager.
• Identify automation opportunities and support system enhancements.
• Lead process improvement projects and change initiatives.
• Drive best practice across the billing function.

To perform the job role successfully, the role holder must perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform in the role.

Person Specification (Qualifications, Knowledge, Skills and Experience)

Essential

• Previous experience in billing roles
• Experience of managing deadlines & high volume invoice processing
• Strong experience in team management & development
• High level of attention to detail & strong control mindset.
• Confident in dealing with all external and internal stakeholders and able to build effective relationships through clear and professional communication
• Holds themselves and others to high standards.
• Continuous improvement and process-driven mindset.
• Good understanding of Excel and financial reporting techniques.
• Proven record in query resolution

Desirable

• Relevant accounting qualification such as AAT
• Experience within vehicle leasing/rental business
• Experience working with M3 or similar ERP system