Billing Specialist

Apex Contracting Co.; Newcastle upon Tyne; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated professionals to join their Billing Operations team. This role emphasizes collaboration and proactive engagement to ensure a seamless billing experience for clients. You'll be at the forefront of managing complex billing accounts, documenting processes, and enhancing systems to improve efficiency. With a strong commitment to inclusivity and employee development, this company offers a supportive environment where your contributions will make a significant impact. If you're passionate about delivering excellence and ready to take your career to the next level, this opportunity awaits you.

Benefits

Work-life balance

Flexible working arrangements

Health and wellbeing programs

Training and mentoring opportunities

Qualifications

• Experience in managing workloads and collaborating with teams.
• Proficient in handling customer requests and documentation.

Responsibilities

• Deliver excellent billing experiences for all stakeholders.
• Engage with Operations stakeholders for timely client invoices.
• Identify opportunities to enhance billing systems.

Skills

Shared Services Customer Excellence

ERP systems (Oracle, SAP, Business World)

Clear communication

Time management

Attention to detail

Process documentation

Customer relationship management

Job description

In today’s world it’s important to work for a company that has a clear purpose, giving back to communities and supporting what is truly important in the world.

When considering a career move, it’s vital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2024 and beyond…

We are WSP - Join us and make your career future ready!

WHAT’S IN IT FOR YOU

Work-life balance?

WSP recognises that work is only one part of your life and making time for other things is important – whether that’s for your families, friends, or yourself.

Our hybrid working policy allows the flexibility to work from the comfort of your own home as well as collaborating in our contemporary offices across the UK.

Inclusivity & Diversity?

We want our people to achieve rewarding careers, bringing their whole selves to work. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP.

Our employee resource groups VIBE (LGBTQ+ employees), CREED (Championing Racial Equality and Ethnic Diversity) and our Gender Balance Group, in tandem with WSP’s Neurodiverse Community Group, WSP Connect Group (visible and non-visible disabilities) help us promote the right environment for you to reach your full potential.

Health & Wellbeing?

We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.

Med24 gives you and your family unrestricted telephone access to an NHS doctor where you can call day or night or have a face-to-face video consultation.

Flex your time?

For improved work-life balance, WSP offers the “WSP Hour” which enables you to take one hour per day to do as you wish and make up the time earlier or later that day. We also offer part-time and flexible working arrangements plus the option to flex your bank holiday entitlement to suit you.

Your development?

We appreciate that development and training are important to you and that’s why we have a supportive environment that invests in your development, whether that’s chartership, training or mentoring.

APPLY NOW AND BE THE FUTURE OF WSP!

#WeAreWSP

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria; please let us know if you require any workplace adjustments in support of your application.

Please note WSP reserves the right to close the vacancy before the advertised closing date.

Responsibilities:

• Work as part of a team to deliver an excellent billing experience for all stakeholders.
• Proactively engage Operations stakeholders in management of project transactions and timely generation of accurate client invoices.
• Reconciliation of complex client billing accounts.
• Liaise with Billing Business Partners to integrate and stabilise billing of acquired entities and newly won contracts.
• Document new billing processes in Shared Services Standard Operating Procedures format.
• Hand over stabilised, documented billing processes to the High Volume Billing team, providing training and post hand-over support.
• Participate in testing for the implementation of new billing technology and processes.
• Provision of data and evidence for internal and external audits.
• Identify opportunities to enhance and improve billing systems and processes.

YOUR TEAM

• This sits within the Billing Operations team, reporting to the Senior Manager, Billing Operations.

Experience Required:

• Managing of own workload and collaboration with your team to ensure consistent service levels.
• Handling customer requests through a case management system to SLAs.
• Documentation of processes.
• Provision of process/systems training to own team and/or other stakeholders.
• Testing/implementation of new systems/processes.
• Challenge of the status quo to improve processes for your own team and your customers.
• Provision of advice on project structure to satisfy WSP and client requirements.
• Investigation of solutions to complex fee-earner time issues.
• Cross-functional working to investigate issues (e.g. liaison with Credit Management).

Skills Required:

• Able to demonstrate a clear understanding of Shared Services Customer Excellence principles.
• Able to process a high volume of transactions in an ERP such as Oracle, SAP or Business World.
• Effective management of relationships with internal customers.
• Clear oral and written communication.
• Effective prioritisation and time management.
• Appropriate attention to detail.
• Ability to understand and adhere to prescribed processes.
• Willingness to raise questions and escalate concerns then work with stakeholders to resolve.

#LI-CM1