Billing and Collections Specialist, Europe

Prosci; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Billing and Collections Specialist to join their finance team. In this remote role, you will manage all accounts receivables, ensuring timely invoicing and collections while providing recommendations for process improvements. Your expertise in financial systems and stakeholder management will be key in optimizing billing processes and enhancing customer relationships. This position offers the flexibility of remote work, with minimal travel for team meetings. If you thrive in a dynamic environment and are passionate about finance, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in customer invoicing and payments.
• Strong financial acumen and ability to manage multiple stakeholders.

Responsibilities

• Manage day-to-day billing for the finance department and ensure timely invoicing.
• Perform collections and maintain consistent processes for accounts receivable.

Skills

Financial acumen

Stakeholder management

Resilience

Planning and alignment

Results-driven

Process optimization

Networking

Collaboration

Education

3 years' experience in invoicing and payments

Basic understanding of bookkeeping

Tools

MS Office

Xero

Salesforce

Job description

Billing and Collections Specialist, Europe

Important: This role is remote and open to candidates based in: United Kingdom, and Spain.

Summary

Reports directly to Financial Controller, Europe; prepares and handles all accounts receivables on a day-to-day basis. This includes customer invoicing, collections, customer vendor systems, and other receivables as needed. This role is responsible for managing all receivables in a professional, accurate, and detail-oriented fashion. Additionally, this role will be counted on to provide recommendations for process improvements and potential software implementations.

Scope & Responsibilities

Manage all day-to-day billing for finance department (60%)

1. Invoice all enterprise clients in a timely fashion after completion of courses
2. Finalize invoices for all public programs & reconcile attendance
3. Invoice IP licenses and active license fees as needed
4. Invoice global partners as needed
5. Process cash receipts, handle deposits, and applying receipts to accounts.

Maintain consistent process for collections (20%)

1. Perform collections on regular basis
2. Track days sales outstanding (DSO) and reduce overall DSO
3. Perform collections updates and report progress with finance team including US Market Controller, Global Corporate Controller, and CFO
4. Monitor total balance outstanding > 30 days to minimize lagging payments
5. Prepare and distribute monthly global accounts receivable report
6. Manage customer vendor systems for prompt payment of invoices
7. Enroll in customer vendor systems as needed
8. Enter invoices into customer vendor systems
9. Update company information in systems as needed
10. Maintain SOP's for each vendor system

Other Responsibilities (5%)

1. Communicate banking changes with customers if needed
2. Day-to-day operations of billing and interconnected systems (Salesforce, BC, PSA, Magento)
3. Apply customer payments to outstanding invoices
4. Assist in ad hoc projects as needed
5. Assist with month-end close
6. Audit requests

Requirements

Competencies, Skills & Qualifications

1. Financial acumen - Interprets and applies understanding of key financial indicators to make better business decisions
2. Balances stakeholders - Anticipates and balances the needs of multiple stakeholders.
3. Being resilient - rebounds from setbacks and adversity when facing difficult situations.
4. Plans and aligns - plans and prioritises work to meet commitments aligned with organizational goals.
5. Drives results - consistently achieves results even under tough circumstances.
6. Optimises work processes - reviews and implements the most effective and efficient processes to get work done, with a focus on continuous improvement.
7. Builds network - effectively builds formal and informal relationship networks inside and outside or the business.
8. Collaborates - builds partnerships and works collaboratively with others to meet shared objectives.

Technical/Functional Skills

1. Confident use of MSOffice and experience of using a finance system ideally Xero
2. Comfortable working with data, and produces high quality accurate work
3. Experience in using Salesforce
4. Proven ability to work with customers in varying scenarios

Qualifications

1. 3 years' experience working with customers on invoicing and payments
2. Basic understanding of bookkeeping and revenue recognition rules

Additional Preferences

1. Understanding of customer vendor systems
2. Knowledge of Prosci Change Management offerings a plus

Additional Data

1. Position reports to: Financial Controller, Europe
2. Job Band: Support
3. Job level: Level 2 (Analyst)
4. Supervisory Responsibilities: None
5. Key Stakeholders: Finance, Growth, Legal
6. Work location: Either fully remote or hybrid (if preferred), if based within commuting distance of a Prosci Europe office location
7. Travel expectations: Minimal, occasional European travel to attend team meetings

Seniority level

Associate

Employment type

Full-time

Job function

Finance

Industries

Technology, Information and Internet